Arbury Nissan Reviews Summary

Customer Service

Pros:

• "Rhys was very helpful from start to finish."
• "Richard was helpful throughout and deal was struck quickly"
• "Sales team very helpful. I spoke to a few of the salesman and they all were very helpful and informative."
• "Would highly recommend Rhys."
• "Anthony Higgins... was a fabulous sales person, not at all pushy!"
• "the sale was very smooth and the communication from start to finish was fantastic!"
• "Matthew Heels is the best Sales Exec I have dealt with."

Cons:

• "Myself and husband have just stood for 45 minutes in the showroom wanting to purchase a new car…. After being ignored despite saying excuse me to 2 people we have walked out."
• "Salesman was fantastic really helped with everything we needed and asked about. But after sales was a bit of a let down."
• "Clearly only taken seriously if you buy on the spot."
• "The only positive is that we were able to test drive the type of car we were interested in."
• "Very poor customer service the right hand doesn't know what the left is doing."
• "Whilst happy with the car I bought, the customer service from Arbury Nissan Bromsgrove was abysmal."
• "no sales person on the sales floor"

Staff and Salespeople

Pros:

• "Emily Woodall... was extremely friendly and professional"
• "Fabulous experience, would definitely buy a car from Anthony again 😀"
• "Richard Davies had an excellent manner, listened to our requirements and was very helpful through the whole process."
• "A very big thanks to Alex Norton who sold us the car."
• "This is the 4th car we have bought from Arbury Nissan, and each time dealt with Anthony, we ask for him every time, he's friendly, polite, professional, trustworthy and knowledgable, would recommend highly."
• "I’ve just bought a new Juke Tekna+ from Arbury Nissan and can’t praise the service enough!"
• "Jane, was really helpful and knowledgeable and I am confident customers will get great service here."

Cons:

• "I purchased a 2017 nissan qashqai from Joe nearly a year ago, i have had to take it back to my local nissan dealer on 6 occasions."
• "Mark was friendly but poor follow through and professionalism."
• "The service manager Mark was extremely unhelpful"
• "Started well then went down hill rapidly, zero contact, zero customer service and continuous delays in delivery of a new Qashqai - order cancelled and deposit refunded."
• "Had my mother's Juke serviced here. Staff were courteous on drop off and promised to wash the car. On collection the staff could not be more disinterested."
• "Looks to me like Arbury do not give a toss about customer service"
• "Arbury would not provide a courtesy car and expected my wife to get home on her own."

Product Quality

Pros:

• "Walked into the dealership not expecting to find the right car and walked out with a yellow Nissan Juke like a ray of sunshine."
• "Very impressed with our new car couldn't have wanted better"
• "The car itself has been amazing since and I've thoroughly enjoyed driving it!"
• "The car was immaculately presented"
• "We had a New Nissan Leaf e+ Tekna last week. The car is just amazing."
• "Very pleased to drive away with our quality used Nissan Juke."
• "Had a car from Nissan recently, absolutely love the car, drives really smoothly."

Cons:

• "Our 3 year old Qashqai had developed a knocking noise from the front off-side wheel area, when being driven."
• "I recently purchased a Range Rover Evoque from Nissan Arbury Bromsgrove... the perfume smell was increased to over powering."
• "I purchased a 2017 nissan qashqai from Joe nearly a year ago, i have had to take it back to my local nissan dealer on 6 occasions."
• "we find the air conditioning is not working. Worked before does not work now"
• "The air con unit had packed in and needed replacing this would have been costly."
• "Got my new car on Saturday the 30th March 2019 and the car has been back to Nissan 3 times!!!"
• "Took five weeks to get car repaired now the first time it went on a long journey, we find the air conditioning is not working."

Customer Experience

Pros:

• "They went to great lengths to ensure I was happy and kept me informed on progress."
• "I haven't felt pressured or rushed into any decisions and instead have been given all the information and allowed to make a very well informed decision."
• "There was no pressure to buy and the whole atmosphere was very relaxed."
• "Great advice through friendly chat about my needs; found the prefect car for me at great price."
• "customer care from start to finish was amazing"
• "We highly recommend Arbury Nissan for it's excellent customer care."
• "I had a great experience at Arbury Nissan."

Cons:

• "Someone needs a rocket!"
• "Clearly only taken seriously if you buy on the spot."
• "AVOID this place, their aftersales service is shocking, never return your calls."
• "Looks to me like Arbury do not give a toss about customer service"
• "Disappointing service. Didn't seem that interested in selling us a car or even trying to get us a good deal."
• "Not impressed at all wont be buying from Arbury"
• "Arbury would not provide a courtesy car and expected my wife to get home on her own."