Address: 39A, 41A South Rd, Southall UB1 1SW, United Kingdom
Phone: +442088432461
Rating: 4.0
based on 139 reviews.
Customer Service
Pros:
"On both occasions staff were very helpful and knowledgeable about any concerns with fit and design."
"Umesh was super helpful from the get go, he helped me pick out a couple of options within my price range."
"Very helpful staff and beautiful outfits."
"Sanjay was my stylist and he was so personable and just so helpful."
"The staff were so very helpful, especially Rubina."
"All staff were so welcoming and accommodating to us all."
"Sandeep and the team were present and stepped in to help me not only find the outfit I wanted, but to go as far as make alterations there and then before I left."
"Such helpful advice, perfect fitting service and friendly staff."
"I tell everyone how your customer service is second to none."
"Very good service by Gopesh."
"The communication was clear about when things would be ready and the final product was excellent."
"Very friendly and helpful staff, they helped me and my wife every step of choosing to making our wedding outfits perfectly!"
"Assured quality, excellent service, and stunning outfits!"
"Sundeep and Umesh were very helpful in selecting an outfit for my son to get married in."
"Thank you so much to all of the team at Frontier Raas Southall, especially Maria, Sanjay and the in house tailor."
"Maria’s customer service went above and beyond which led to us returning and buying an outfit again."
Cons:
"They were nice up until payment was made and then it all went downhill. Sandeep was horrible, uptight and downright rude."
"They ruined our bridal outfits and took no accountability, then threatened to cancel our order."
"After payment for the outfit was made, they didn’t care about good customer service."
"Sandeep is a rude arrogant man, with a lot of attitude."
"The owner of this establishment is a crook."
"I was given a day to collect my wedding dress, when I got there, it was not even started with alterations."
"I had to come back 3/4 times now and it’s a 1hr 45 each way."
"They got my address wrong and it was going to be delivered to the wrong house had I not pointed out their mistake."
"The owner of the shop was kind and I will definitely be going back there soon."
"I was a bit disappointed as I found out the Lengha I bought was a replica of Seema Gujral design and Frontier were charging me £1000 more in price compared to what was on Seema Gujral website."
"The customer service is so bad. The owner of the shop needs to respect his customers, without us his business would not be booming."
"Avoid avoid avoid. You get great customer service when they sell you something but a different story once you’ve paid a deposit for an order."
Quality of Products
Pros:
"One of the best shops in southall for good quality Indian clothing."
"Got a custom blouse made to go with my English ceremony and lengha skirt. The blouse came out exactly as described."
"I picked up my bridal lehenga last week. No alterations were needed, the lehenga is perfect!"
"All the staff were lovely and actually paid attention to detail."
"The clothing designs are unique, the quality is great, and they ensure the tailoring is perfect."
"The quality of the fabrics is always superior and I’ve continuously come here, to get outfits for wedding receptions, and my sister bought 3 of her wedding outfits from here."
"My bridal lengha was ready on the exact day requested and I hardly needed any alterations."
"The outfit is fine and looks great, however the service needs to be improved as well as the communication."
Cons:
"They ruined my wedding dress. They ordered the wrong color not what I wanted and blamed it all on me."
"My wedding blouse came back too small and I had to go there five times to adjust it and it still wasn’t right."
"My outfit was not ready on time and they had to post it to me."
"They got my bridal lengha the wrong colour, had no time to get it corrected as was already delivered 10 days late!"
"They sell you so many dreams to try and get a sale from you and promise you everything but as soon as you’ve paid they don’t care."
"They promise you everything in the world when buying my wedding outfit but when I came to collect it I had the worst experience ever."
"This place was my worst wedding vendor. Total spend between 3/5k and the worst customer service."
Price and Value
Pros:
"He helped me pick out a couple of options within my price range."
"The prices a wide range, and they had a seamstress come down immediately to recommend some adjustments."
"I was given advice on different outfits and even was able to match jewellery to the outfits so I could picture the final look."
Cons:
"The prices of the outfits does not match the customer service, you would think it would be excellent since you're spending so much which in this case is far from the truth."
"Their pieces are unreal but the customer service is shocking and ruined the experience for me."
"I found out the Lengha I bought was a replica of Seema Gujral design and Frontier were charging me £1000 more in price compared to what was on Seema Gujral website."
"Save your money and go somewhere else! If you’d like to be ripped off this is the place for you."