Kwik Fit - Hinckley Reviews Summary

Customer Service

Pros:

• "Absolutely Brilliant Customer Service."
• "Your two members of staff working that day were on point and efficient. Polite helpful and rang me as soon as the work was done."
• "Thank you Craig you delivered excellent customer service and you are a credit to Kwik fit."
• "Great customer service from Dean- updating me at all times and a very good job at a competitive price."
• "Fantastic service today from Dean March at Kwik Fit."
• "Brilliant service by the chaps at Kwik Fit, Hinckley. Everyone I met was super friendly."
• "Excellent service from the guys at Hinckley branch, front locking nuts stuck on when they went to change the tyres but Dean helped to get them removed and replaced the locking nuts with no issues."
• "Friendly and professional service, Dean was so helpful after I asked advice on a couple of things."

Cons:

• "Absolutely appalling service!!! I happened to be 20 minutes late due to an accident and road works."
• "Such very disappointing service, rude, unhelpful, very unprofessional."
• "Rude and incompetent staff. Took my wheels off during service but didn't put one if them back in properly."
• "Waste of time, wouldn’t bother going back to this place for anything. They wouldn’t go out their way to help you out that’s for sure."
• "Arrived to have a new battery fitted- told to come back in 39 minutes and would be done- came back to find job not done as manager had locked tools away the previous night so they couldn’t do it!!! Farce!"
• "Terrible communication. Not even acknowledged when I arrived. Staff milled around and ignored me."
• "Went for a rear brake pad check, was told front & rear pads & front & rear discs all needed replacing at a cost of £720, went elsewhere to be told front & rear pads do need changing but all discs are ok."
• "Never enjoy going to this kwikfit. I found the person that served me very unhelpful and rude."

Efficiency of Service

Pros:

• "MOT was started straight away and car was ready to collect one hour later as stated."
• "Took my car for an MOT. Done quickly and promptly, completed by stated time."
• "The blokes squeezed me in when they didn't need to and did an excellent job."
• "I had a great experience with kwikfit Hinkley. My Mot was finished within the hour with a pass!"
• "Great experience, I spoke to a splendid young chap called Thomas who couldn’t do enough for me!"
• "I called on Saturday for 4x tires. I asked for size 275/35/21 to put on the car."
• "Fantastic service by the whole team as I was in an urgency between meetings and needed to get my tyre checked up, must say it was without appointment too."
• "The service I received was immense. I bought a set of quite valuable and unique wheels and the guys genuinely cared about how the tyres were fitted."

Cons:

• "Took over 26 hours for my car to be returned to me after a simple oil change due to having to wait for a sump plug washer to be delivered."
• "Was decent service but was decided not to proceed with new part so refund given but apparently takes three to five days."
• "Placed an order online for 2 tyres chose day. Email to say not in till after my slot so changed to the next day."
• "Definitely a solid place run by solid people. They fitted new tyres, which I love for a good price. They checked my alignment and told me honestly that it was already all good. No hard upsell."
• "Booked to have 2 tyres changed. Arrived 5 to 10 minutes early. It was over an hour and a quarter before 'problem free' job was completed."
• "Drove into KwikFit at 13:20 on Saturday, all 4 bays empty, no cars waiting, only to be told they could not look at my puncture until Monday!!"
• "Have used this branch before and I will not be going back. After booking my van in for new tyres the week before it still took over 2 hours to get them change."
• "Turned up to the garage with a flat tyre today and asked if it can please be changed as I was with my 2 children and live 90 minutes away, the man said that he can not fit me in as they are busy."