"Fantastic service. Kindly help me out with another car issue."
"Really helpful and friendly staff here."
"Very helpful member of staff, great customer service."
"Always receive excellent service when going to kwik fit."
"Great customer service."
"Excellent, friendly customer service."
"The guys at this particular Kwik Fit are great. Really helpful and care about what they advise."
Cons:
"Booked my car in for an air con re gas and turned up for the appointment to be told the guy who does it isn't in today and the machine is playing up anyway."
"This is the most terrible customer service I have ever seen in my life. They keep you waiting, act like you are rubbish and charge a high price."
"Unhelpful and rude staff. Not straightforward issue but already discussed and agreed with lease company however the young lad on the desk wouldn't contact them."
"Absolutely laughable service! I have never seen anything so disorganised and unprofessional."
"Complete waste of time and money, don’t make my mistake and take your business else where."
"Absolutely awful service... The 'lads' in the workshop are more interested in fighting among themselves than serving customers."
"TOTAL DISASTER. Tyre promised for late afternoon = not delivered. Same tyre promised for next morning = not delivered."
Efficiency
Pros:
"Came in off the street having had a puncture, busy shop but served and dealt with immediately."
"These guys really helped out in an emergency yesterday."
"Needed them to check the wheel alignment on my Mother's car. It's a relatively quick procedure while you wait."
"Quick battery replacement. Booked online, got an appointment within a couple of hours."
"Tyres were in stock and fitted quickly. Great friendly efficient staff."
"Extremely efficient service, I don't think it could have been better."
"The tyre was fixed within a very short period of time."
Cons:
"I had an appointment to replace 2 tyres, at 1 o'clock. When I got there they told me that they are very busy and it would take 2 hours for the job."
"Puncture on a Sunday. Unfortunately only place open was Kwik Fit. So no choice... It took 2 hours."
"The actual appointment took longer than I had expected, the best part of two hours but more than happy with the work."
"Car booked in for the day for simple pads and tire change. Not done on day 1 and still on the ramp on day 2 when I arrived to collect at rearranged time with still no work done."
"I waited all day Sunday and no phone call. I waited all day Monday, then the phone rang at 18.30pm."
"The only reason I gave 4 stars, was because I had a 2pm appointment. That lasted an hour. As pre ordered tyres couldn’t be found inc of paperwork."
"Had to have new tyre fitted, they were busy and short of staff but still managed to fit me in and on a Sunday as well."
Honesty and Transparency
Pros:
"was really impressed that they were very honest with me about not needing new tyres."
"They are very knowledgeable. Good prices in comparison with other garages. Honest and trustworthy."
"Thank you for your generosity and for sorting my puncture repair."
"They went out of their way to fix a minor emergency for me."
"The team were able to get 4 tyres delivered and fitted with very little hassle."
"They are very helpful, incredibly friendly and a delight to deal with."
"I had to have 2 run flat tyres fitted in double quick time due to a commitment that evening, the staff were quick, efficient and super helpful."
Cons:
"Not happy with service had an exhaust fitted and not fitted properly had blowing again on exhaust they bent bolts they put on and just putting gum gum on still had problems with it."
"They put the wrong dust caps back on and not the originals. Slightly over a year later they have corroded on and I need 4 new pressure sensing valves - another £500 of damage."
"Very disappointed that Kwik-Fit would try and get me to pay for something I didn't need."
"Disappointing experience. Ordered a battery for fitting from their website for my Peugeot 308. Spent 30 minutes there but staff couldn't fit it as they didn't know how to."
"I very rarely write reviews and certainly don't like writing negative reviews but I feel I need to on this. I went to my local kwikfit garage as i thought my tyres were low to be told my fronts were OK on just over 3 and rear on about 4.5. I'm annoyed as firstly I wasted my time going to get my tyres done to be told they were fine but secondly I could have potentially got points on my license if I had of gone driving thinking I had at least a mm left in the when in fact I only just have 0.4mm."
"Needed a new section of my car exhaust...After chasing them I eventually got a call with a price of £372!! Obviously not happy with that."
"Staff refused to do anything about it. £130 down the drain, absolutely disgraceful service."