Griffin Inn Reviews Summary

Location & Atmosphere

Pros:

• "Superb location for this pub."
• "Such a great beer garden layout with individual small spaces for private functions."
• "Great beer garden, lots of space on a sunny day to unwind."
• "Pub looks and feels really nice inside and out with a very nice lounge and a fun, secure play area for the kids at the back."
• "It's a very attractive olde worldy kind of a place, wheelchair friendly with a very pretty garden and children's area outside."
• "Great location and a great pub which has been well designed with an exceptional outside area."
• "A truly hidden gem that really does need to be seen to be appreciated."

Cons:

• "The whole vibe is very cold not a nice place... Will not be returning and have emailed a complaint this evening."
• "The place is horrendously noisy it's similar to having a drink in a school canteen."
• "The place lacked atmosphere and seemed a bit 'cold'."
• "I'm sorry to say that since the extensive refurbishment of the premises the place has lost its character."

Service

Pros:

• "James was assisting us, I have never felt so valued by a member of staff in a restaurant."
• "Service... they simply can't do enough for you 100%."
• "Staff were attentive and polite and very helpful."
• "The staff could not do enough to help to help us decide on menu."
• "Staff are super friendly and made sure I had everything I needed for my stay."
• "The staff were so professional and helpful, we pre ordered our mains due to the group size of 15 people, and they were coordinated and served on time and without error."
• "The staff worked so hard and were very accommodating."

Cons:

• "Service was terrible. There was a young lad trying his best and he was great but he had no support."
• "The staff didn’t clear the plates away once finished or even check to see how the food was."
• "Despite them not being over-busy, service was quite slow & we had to chase up staff to take orders for both main & dessert courses."
• "Awful service."
• "Below average food and poor customer service."
• "Poor service by disinterested staff!"
• "Service was very slow and the food quality poor."

Accommodation

Pros:

• "Stayed here on Saturday, room was lovely (missing/broken drawer) bathroom was modern and clean."
• "Stayed overnight for work. Comfy clean room, excellent shower, large car park, good food."
• "We just stayed for 2 nights in room 11 lovely room clean."
• "The room was spot-on for what I needed. I needed a comfy bed, a clean room, a place to make a cup of tea and a bathroom with a nice shower and that’s exactly what I got."
• "Comfortable and large room. Very clean and the staff are very helpful and friendly."
• "Best hotel I've stayed in in St Helens. It has everything. Lovely food, great rooms at reasonable price."
• "The staff were very helpful, and the room was clean."

Cons:

• "The room was a bit disappointing. A mix of old and new fixtures, grubby carpet and the shower stopped working at one point."
• "Heating in room on timer so woke up at 4am with no heating and freezing bedroom!"
• "£60 for a room with no breakfast in this location is excessive."
• "Beds very hard, pillows too thin. Looked like big holes bashed in walls, drawer missing, big damp patch on wall bin with lid broken off really needs some updating."
• "The room is very tired (the bathroom is renovated though) and the noise from the pub downstairs is very loud."
• "Our room was next to a fire exit and there were people going out the fire exit door and smoking just the other side of it."
• "The bed was awful with one mattress on the double bed completely collapsed which led to a very uncomfortable and sleepless night."