Avis Car Hire - London Gatwick Airport Reviews Summary

Customer Service

Pros:

• "Monica gets 1,000,000 stars. It was my first trip to London and she was very cheery, helpful and literally the nost anazing agent I've ever worked with."
• "Christopher (Gatwick office) was the most helpful, friendly&informative welcome to the country."
• "The receptionist who dealt with me was kind and charming and made an exceptional effort to help me and offered to warm the car up for me because I'd just arrived from 30 °c to -1 °c."
• "Rental agent Christopher and his supervisor David were extremely helpful, taking the time to make sure that we got exactly what we wanted in our rental."
• "The service here is excellent, Micheal peters did everything to make me satisfied, he checked and searched, called and made an Huge effort."
• "Very very friendly and efficient service, from pickup to drop off."
• "The agents I met during pick up and drop off were very kind and professional."

Cons:

• "Takes over an hour to answer the phone to change rental length, then charges through the nose to add extra dates."
• "When I finally arrived at the pickup desk, I was met by a rude lady in a white shirt who behaved as if she owned the whole Avis company."
• "The front desk lady was super rude she definitely need some training how to talk to customers."
• "Terrible customer service. The staff is very unexperience at this branch."
• "THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. This AVIS has unrighteously STOLEN nearly $5,000 CAD from me!!"
• "Very bad customer service (in-branch & call-centre), smelly cheap vehicles, Contradictory rules & staff."
• "Customer service was non existence."

Vehicle Condition

Pros:

• "The condition of the car was good and clean at check-in."
• "The car we rented was clean and in excellent condition."
• "Car I rented was brand new, with only 10 miles on the odometer."
• "The car itself was spotless, less than 5000 miles on the clock and was brilliant to drive."
• "The car was brand new and really clean."
• "No issues with false damage claims and the car was as advertised."
• "The car was great too a Honda Jazz hybrid."

Cons:

• "The car I rented had numerous scratches and they the billed me over £100 for a scratch that was already there."
• "I hired a premium car - a Mercedes E-Class, and very basic functions like radio and sat nav were not working in the vehicle."
• "You rent a mercedes S Class for a week and the car was so disgusting that I had to wash the car at petrol station."
• "The first car had no clutch left, the Avis rep drove it round the car park like a lunatic before declaring it to be fine."
• "Car was OK bit to big for what we needed and asked for."
• "The car itself was alright, with exception to the fact that the car smelled very strongly like the previous renters perfume, and the car was surprisingly dusty."
• "I got to the car and it was filled with scratches and damages."

Charges and Fees

Pros:

• "Rented a car through Budget at quite economical rate."
• "We had a excellent service from the Gatwick team, i got given a brand new car with only 11 miles on the clock, it was a Hyundi I20, drove 750 miles and averaged OVER 50 MPG."
• "Recently hired a car from Avis Gatwick for the weekend. The booking process was very easy."
• "One of my best experiences with rental car services so far. Competent and friendly staff that doesn't try to persuade into booking insurances that you don't want or need."
• "We have gone with cheap vehicle rentals before and come unstuck with hidden charges .....NOT the case with budget @ Gatwick Airport."
• "There were no hidden charges whatsoever."
• "Good location in the terminal, friendly service, competitive price, new vehicle."

Cons:

• "Horrible experience. Got ripped off with 500GBP extra with 'additional' insurances, which were not declared to me as such."
• "charge me 30 pound just for a reminding letter??and Left me a fine of 300pound!"
• "Budget/Avis, approving that your employee charge things that the client did not want under the pretence that you made him signed his agreement by using lie and misrepresentation of the rental documents has name: THEFT."
• "They keep taking money from the account regardless of full insurance and do not send notice or reply to emails."
• "Beware that if you have dirt at your feet they will charge you 100 pounds... Management is upholding even after complaining that we were told we were good."
• "They added £123 to our bill just because there was a little less petrol in the car... We were not told about this while renting the car."
• "But AVIS’s £4.00 per litre if you don’t fill up before return is nothing short of extortion."