Address: 303-305 Newmarket Rd, Cambridge, CB5 8JE, United Kingdom
Phone: +441223464045
Rating: 4.3
based on 94 reviews.
Customer Service
Pros:
"The staff really went that extra mile with their customer service, everything was explained clearly."
"They had a courtesy and patience endless and other than found an amazing car to rent me for a Super Convenient price they gave me a break of all the difficulties I had to face on this month."
"I mainly deal with Debbie who’s always friendly polite and makes sure the process is as smooth as possible."
"The people there are LOVELY. Super helpful, really nice, and even call you on Saturday if you're not there by 12:30 to make sure you know they're closing soon."
"Great cars and really efficient, personal, and friendly service."
"CCVR were the only company that were instantly friendly and interested in me as a person, they cared about my business and were unfaultable with their help!"
"Lovely company, very helpful staff - always replied to e-mails promptly and tried to fulfill my demands."
Cons:
"Cambridge car and van rental, staff are rude, Arrogant, and aggressive."
"No apology was forthcoming when this was pointed out nor any attempt to compensate us for the torrid journey we had to endure as a result."
"I told her give us plan B and she keep saying that we close at 4!!!!!"
"We called them letting them know that we might be late for ten minutes max because of a heavy traffic jam on the way and the reply was that we close at 4."
"The staff were very rude and did bother to say hi or acknowledge our presence and were very slow."
"As a paying customer, I have never been treated with such rudeness and indifference."
"Customer service is terrible receptionist left me outside in the cold looking at me for 15mins because it wasn't quite opening time."
Vehicle Condition
Pros:
"The cars are always clean and new and the cheapest around highly recommended."
"Perfect vehicles."
"Our car was a new automatic Toyota Aygo with less than 5000 miles on it."
"The van I booked was ready on time, extremely clean, fully fuelled and ready for the job in hand."
"The vehicle was brand new and beautifully maintained."
"The van was relatively new (less than 10,000 miles) and very clean, both generally and from a Covid-19 wipe-down as the van was handed over."
"The cars are all very well maintained."
Cons:
"The spare wheel was a nuisance as it was in the back and I had to keep moving it about while loading / unloading."
"Just annoying that I was told the car would have sat nav, but it didn't have the SD card inserted so had to use phone."
"The mirror must have broken in the past and somebody had hastily repaired it with a glue-over aftermarket piece."
"The car has a scratch when we took it. Deliberately or not, they marked it on the other side of the car on the checkout sheet."
"Indeed, the car ran at less than half the fuel economy of the hybrid we booked (<30mpg), more than doubling the fuel cost of the trip in the end."
"CHECK THAT THE MANUAL in the car actually is for that model of car."
"If you damage the car, they will force you to pay loss of use until the car repaired."
Pricing and Charges
Pros:
"Very reasonably priced."
"Great price, great service, nice cars."
"The rates were cheap."
"Good value for the vans but possibly more importantly very good customer service."
"The price was the best I found in the area and actually given the quality of the van I would have expected to pay a bit more."
"For a Super Convenient price."
"You will pay what you see online, no extra fees."
Cons:
"They wait 5 MONTHS! and take the money without warning in the week running up to Christmas."
"The only thing that I didn't like is that they withheld the deposit (100£) for almost a month because of an issue with how they transferred it from one booking to another."
"The £100 deposit is taken from card and takes full 10 days to refund."
"They charged us a whopping £40 admin fee on a traffic fine that was £30."
"Charged me £33 for 1/8th of a tank of petrol because the station was closed on the way there it only cost me £35 to fill it up after 200 miles!!!"
"The refund of the deposit took longer than the (already very long!) 10 days as per the Rental Agreement, and I had to call several times to have the refund issued."
"CVR charge a £30 admin fee for handling speeding and parking tickets."