Address: 264 Newmarket Rd, Cambridge, CB5 8JL, United Kingdom
Phone: +443713845907
Rating: 3.0
based on 168 reviews.
Customer Service
Pros:
"Issue finally resolved. I'm happy with the outcome. Got a better vehicle than before."
"I was in and out in 10 minutes and drop off was as easy as parking up, letting a chap check I'd filled it up and walking off."
"Always friendly staff and even the manager works on front desk and more than happy to help where he can."
"5 star service on every visit, the team go out their way to accommodate my needs."
"Excellent car, and a lovely man who served us at the collection desk."
"Great branch, wonderful customer service from Amy (very friendly and supportive) and Mark (helpful and friendly)."
"Outstanding customer service from Amy who shows she loves her job and knows her stuff."
Cons:
"The employee, who said his name was 'Mark', was downright rude, aggressive and truly a disgrace to Europcar."
"Terrible front desk staff ‘robotic ignorant blonde guy’ (Eiridos). Very slow."
"Extremely rude and unhelpful staff."
"The extremely unprofessional agent told us the car is not available."
"The manager comes, the most rude manager I have ever seen."
"Very bad customer relations at this branch. Most of the staff need training in how to deal with people."
"Unhelpful staff (guy called Mark in particular) with no clue on how to give good customer service."
Booking and Availability
Pros:
"We were upgraded to a better car at no extra cost."
"Cars have been relatively new to very new, and all worked well."
"The entire process was incredibly smooth and hassle-free."
"Ive rented lots of time with this rental company and never have issues."
"The cars are always top notch."
"The vehicles are always spotless and I genuinely feel like a valued customer."
"The cars they have are always in top condition and brand new."
Cons:
"They cancelled the booking with the agency because they were 'closing at 1pm' and refused to help whatsoever."
"Europcar presented no helpful alternative other than making me travel all the way to their office just to rebook the same vehicle they already delivered."
"The car we booked wasn't available so we were instead given, and charged for, a more expensive car."
"PLEASE DO NOT TRY THIS EUROPCAR OFFICE, THEY ARE TERRIBLE!!!"
"The car was not inspected before being handed to us."
"Europcar representative left 10 minutes prior to booking start time, and then left us with a £45 cancellation charge for non-attendance."
"Never book a car here. They won't have it, and they'll offer cars that are 2-3 times more expensive, even if you have a paid reservation! It's a scam."
Vehicle Condition
Pros:
"The van itself was in great condition, clean, and well-maintained."
"We arrived an hour early and were given the car within 15 minutes, and moreover we were upgraded to a better car at no extra cost."
"The whole process was very straightforward low pressure on the insurance extras and I was happy to be able to return the car 30 minutes before opening time as I had caught one of the staff on their way in."
"No hidden costs the car was checked over with me on return."
"Quick service, very attentive. I was in and out within 10 minutes."
"Especially my last 3 rentals were perfect."
"The vehicle was fine, as usual. No problems."
Cons:
"Fuel tank showed only 75% full."
"It took about 45 minutes to process but when I checked the car it ended up being a cabriolet and I had to refuse it."
"The car had a tire pressure problem since the first day."
"Vehicle was a prior generation and had significant body work damage."
"Vehicle was delivered without a car seat, rendering the car useless."
"The car was the dirtiest I’ve ever rented, both inside and out."
"Car was scuffed up when provided."
Cost and Charges
Pros:
"We had the car for 9 days paying for the hire with a mixture of cash and Tescos vouchers."
"They have apologised and sent me a £20 discount voucher."
"The car was first rate and at a very good price."
"Very easy to book online."
"Excellent customer service, Amy and Mark, very good selection of vehicles, at competitive price."
"Couldn't have asked for a better quality service or vehicle."
"Relevant, conscientious and courteous service."
Cons:
"Wasn't happy with the additional day they charged me plus the car was more expensive than what we originally rented."
"A couple days after my rental I received an invoice for 25% more than I should have paid."
"Taken £279 from my credit card for an excess mileage charge."
"They charged me twenty five pounds per day instead, and I only have the person's word (no documentation) so impossible to fight."
"They charged us £217 for a single punctured tyre, without justifying how it was deemed our fault rather than normal wear and tear."
"They charged £78 admin fee to send 2 letters when we had an issue with Dart charge."
"I will never use this service again. Terrible service and they over charged me by 60 quid."
Professionalism and Staff Conduct
Pros:
"Been using Europcar for around 6months now for my business hiring cars for my sales team on a monthly basic, I've always had a polite and profeshnal service."
"I highly recommend them to anyone in need of reliable and friendly van rental services."
"I have been renting frequently since the beginning of the year and never had a problem."
"I can also see more benefits for my loyalty via Europcar 'privilege' card."
"First time renting with Europcar, experience was great."
"Their service and friendliness would be difficult to beat - from the time of pickup until the return of the vehicle."
"A thoroughly positive experience! will be booking again and defo recommend."
Cons:
"The worst customer experience I have ever seen in my life."
"Please do yourself a favour and avoid this one at all costs."
"This level of unprofessionalism and dishonesty is completely unacceptable and should serve as a warning to all potential customers."
"Without doubt the worst customer experience I have ever had."
"I’ve used Europecar 4 or 5 times now and can honestly say it is the worst car rental company going."