Europcar Peterborough Reviews Summary

Customer Service

Pros:

• "Well we hire our vans through nexus lease company who use a lot of different hire centres Europcar being one I found change over of my van went smoothly from end to end the reception guy (Olly) very helpful in every way in Peterborough thank you."
• "Very helpful and friendly people who are happy and jovial like any place should be."
• "Staff were ever so friendly and helpful."
• "I was served by different people for pick up and drop off and both were fantastic, really friendly and professional."
• "Brilliant service from our rep yesterday, picked up car around closing time and not once did he make us feel rushed or anything."

Cons:

• "Tried pinning damage on me that had been previously done."
• "Their system registered the collection of the car at 7:23 am on Saturday and therefore charged me 72 pounds extra."
• "After returning the car they forcefully tried to charge my card for over £120 with no warning."
• "I was also asked as to why my address had changed in the past, this was none of the service reps business and had no connection to hiring the car as i had all the documents required."
• "Dishonest and do not answer calls."
• "He refused to allow me to examine the car, standing between me and the car insisting that I sign the acceptance form without seeing the car properly."
• "Europcar need to seriously look at their sales/ customer services staff at the Peterborough branch as they clearly do not want anyone to hire a car."

Vehicle Condition

Pros:

• "Car I hired was very clean and new."
• "The vehicle I hired was brand new and in fantastic condition!"
• "Van was clean and handled well."

Cons:

• "Car was pretty beaten up, was also not full of fuel."
• "Most recently being given a clapped out Insignia with 29k on the clock."
• "The car interior smelt like smoke."
• "Cars stink of cigarette smoke."

Booking and Rental Process

Pros:

• "Great service from Europcar."
• "Good, effortless fast pickup and drop off."
• "The experience with the collection couldn't really be faulted."

Cons:

• "Arrived at the branch two hours after booking and told no cars available."
• "I was charged twice."
• "Terrible service only had the car 24hrs and it broke down on me."
• "The van was dropped off the Friday afternoon before I needed it which was a headache as I have nowhere to park it safely."
• "Was surprised to travel to Peterborough from Corby then get told my van was not available after booking online."
• "I was part of a group road trip to Scotland. We rented a car 3 months in advance online only to have it cancelled on us less than 24 hours in advance."
• "Fuel tank not full and mileage at drop was wrong!"

Pricing and Charges

Pros:

• "Leaving review after contacting Europcar customer services who have given me a full refund, which I am happy about."
• "I found the daily prices reasonable."
• "Europcar had a little Fiat 500 available and the price was really good."

Cons:

• "I was then refunded the extra charges in full."
• "Awful experience they gave me price online for a driver who was 24 I paid an extra 250."
• "The van I did get was ideal but not sure why I had to pay twice as much."
• "172 pounds stolen from me."
• "Returned the van and a week later they take £60 for an early pick up."
• "Result: my card was charged for an extra day at a rate 50% higher than the one stated in the rental agreement."
• "Good car however fraudulent company instead of taking a deposit of £295 they took it 3 times so @£885 was took leaving me in a arkward situation as hired car was used to go to a loved ones funeral and I was paying for a meal out for friends and card was declined at the wake no apology or refund so far company says it can take up to 10 days to refund so they are sitting on £840 of my money."