Arnold Clark West Bromwich Motorstore Reviews Summary

Customer Service

Pros:

• "Ananda was very helpful when I was choosing my new car."
• "Sales Advisor Davian, very respectful, relaxed sales advisor, sorted out a car quickly, efficiently, and good communication."
• "Michael was very helpful and with a lot of patience found me a lovely car."
• "Highly recommend this branch, as soon as I walked in I had a really polite salesman, Gavin approach me and help me sort out the car I wanted."
• "When I arrived at the dealership, Alex, one of the representatives greeted me with a warm and friendly welcome."
• "All of the staff at Arnold Clarke were so helpful and friendly and made the whole experience so pleasurable."
• "Overall a great experience and I would definitely recommend speaking with Josh."

Cons:

• "Although my partner hasn't had any issues with them, I wouldn't recommend them to anyone and will not be using them myself in future."
• "Totally unprofessional and unreliable. Don't go there!!!"
• "The lady on the desk was very careless and care about the money only."
• "Typical pushy salesman tactics."
• "Sadly I cannot leave 0 stars. Sale went through really quickly and smoothly then all the problems started."
• "Salesman was keen to obtain information, I would have liked a bit of time getting to know each other."
• "Customer service not good, its like they don't care that a car has been sold that is not fit to be driven."

Vehicle Quality

Pros:

• "Valeting of the vehicle afterwards was top notch, couldn't have done better myself."
• "The service we have received was brilliant."
• "We received great service from Mohammed Junaid (JD) a sales representative working at this Arnold Clark branch."
• "I was given a fair offer for my trade-in car with future service arrangements."
• "It was all ready for us and I have to say I have never seen such a spectacular and immaculately presented car."
• "We are extremely happy with our new Jaguar F Type and would not hesitate in recommending this Dealership."
• "Had my car serviced and MOT’d by Arnold Clark... the service I received from the department was fantastic."

Cons:

• "Sold without service being carried out."
• "I would give this company -100 stars if I could. They sold me a car but whilst it was repainted, they forgot to replace the car's logo."
• "Took for service... they had left the under tray loose and this fell off while on the motorway."
• "Got a car 6 months ago (January) within that 6 months the accelerator pedal has failed and now the car is over heating."
• "However, upon collecting it, I immediately noticed a few issues with the battery and safety system on the dashboard."
• "Bought a Hyundai Tucson 2017 in march 2018 and I started having issues with it later that year."
• "Car has dangerous faults .with dash and electrics and when faults happen brakes automatically stops car."

After Sales Support

Pros:

• "Thank you to Michael the branch manager / Sundeep and Carl."
• "Davian is extremely professional, efficient, patient and is surely an amazing asset to this company!"
• "I have the car serviced regularly at Arnold Clark and they provide a text reminder the day before and a text video of the service taking place on your vehicle."
• "I've not long bought my 3rd car from Davian Stewart. He is always honest with me about which car will suit me best and takes his time to ensure the buying experience is stress free and smooth."
• "Have had the car for just over 2 months and we are very pleased with it."
• "I can highly recommend this branch. We had a breakdown and had our car taken to this branch for repair under warranty. Bradley was amazing dealing with everything and keeping us updated with information."
• "Excellent service from booking in for the MOT having the technician show me photo's and talking to me at a level commensurate to my knowledge of motor vehicle mechanics."

Cons:

• "Thoroughly disappointed. I came to the West Bromwich branch on Wednesday 31st May so have my service and MOT."
• "The after sales care from this place is appalling. They bend over backwards for you to secure that crucial sale, but once they have your signature they couldn't care less if they tried."
• "Therefore, I advise everyone to be careful when dealing with this branch."
• "You would be foolish to deal with these people! I was! Avoid at all costs!"
• "The general manager is clueless and the service manager couldn't lie straight in bed."
• "Absolute shambles of a branch!"
• "Trading Standards have been contacted to investigate."