Snows Vauxhall Basingstoke Reviews Summary

Customer Service

Pros:

• "Michael was infinitely helpful keeping up excellent contact throughout, cutting me a good deal on my new car of which I'm very pleased!"
• "A very pleasant experience from start to finish from Snows, especially Craig."
• "Sophie Rhind assisted us through the whole process and was so helpful."
• "Five stars is not enough for Snows and Zak the sales advisor."
• "Fantastic customer service from the service department."
• "Update: service manager has called me and I can not stress how sympathetic he was regarding the collection of my vehicle on that Sunday."
• "Had what thankfully turned out to be a very minor issue with the car after purchase and the whole process was dealt with perfectly."

Cons:

• "This time they haven’t really cared (need a courtesy car) I have two kids no car."
• "The job was done very well but 2 days later than we needed because they forgot to send a promised message that the part on order had arrived."
• "They never answer the phone - impossible to get in contact."
• "Stay away from this company if at all possible."
• "staff were friendly and helpful enough buy overall I was disappointed with the experience."
• "The manager apologised about the situation before and lack of updates, and was going to offer us some compensation. Haven’t heard from him."
• "Atrocious service. Broke 2 of my locking wheel nuts and replaced all with standard ones that I had."

Communication

Pros:

• "Very good communication and I was delighted to watch the video underneath the car that was sent to me, that was very reassuring."
• "His responses to any questions via email were exactly what I would hope for. Fast, efficient and helpful."
• "I had a great experience with Snows; they were open and transparent throughout the process and Conre, the salesman, was excellent at keeping me up to date throughout."
• "An amazing experience from start to finish all thanks to Joe. Excellent communication and nothing was ever too much trouble 😁 I would definitely recommend."
• "Michael De Souza put us both at ease customer service was excellent we had very clear and excellent updates from start to finish."
• "Had a really positive experience this morning. There had been an error on my account which was no fault of my own or the branch, but Ellie and the service team were quick to rectify the issue and ensure I left with the problem resolved."
• "I am very happy with the service I received. Joe was very knowledgeable and friendly. He answered all my questions and showed me different models to make sure I was happy I chose the right family car. Thank you Joe 😊"

Cons:

• "The only thing I was disappointed about was that nobody sent me an email or text to remind me about the service and MOT."
• "Phoned several times this week and left my details after being cut off twice! Still no one has got back to me regarding my order from September."
• "When I try to contact I get no reply and I can see they have blocked my email."
• "I was advised to drop my car off at 11 am for my service, and as I hadn’t had any call from them by 16:30, I tried calling several times, however no answer."
• "Was disappointed with lack of communication, I was not informed my car would not be ready for collection due to parts not being received."
• "I did request for the service manager to contact me when arrived on site but no call received."
• "Well, I will NEVER use Snows Basingstoke again!! Absolutely awful service, phone never gets answered."

Professionalism

Pros:

• "All interaction with the staff were very professional and all in all I am very satisfied."
• "From the moment I walked into the showroom I was looked after."
• "The service was excellent throughout, even picked me up from the train station, outside of working hours!"
• "Michael at J Davy Basingstoke is a credit to the company. He was very attentive through the whole process purchase."
• "Having just purchased a new car I can honestly say the process has been smooth from star to finish. The sales person was professional throughout going through all details clearly."
• "My salesman Luke was amazing and an asset to J Davy."
• "Very professional and friendly staff."