Address: 1-2 Park St, Hull, HU3 2JF, United Kingdom
Phone: +441482223688
Rating: 4.0
based on 82 reviews.
Customer Service
Pros:
"Everyone we have seen has always been professional, caring and informative whenever our dog Kevin needed treatment."
"All the staff are very friendly and welcoming to both the owners and the animals."
"Friendly staff who are always happy to help and support you and your family pet, free hot drinks to help you relax while you wait for your pets and spotlessly clean surgery, everything you need for your pet."
"The people at Kingston vets are always kind and helpful, the vets know what they are doing and have provided the best treatment possible for my girl."
"The whole team is amazing! My dog is very timid and will not let strangers near him but at Kingston Vets they can handle him!"
"From reception to treatment from the vet and nurses, all staff are extremely friendly and professional."
"Calling me with regular updates on my cat (Pedro) and to tell me what was going on."
Cons:
"After noticing a lump on the side of my dogs neck, I rang the surgery on Holderness road hoping to get him in so it could be checked out, no appointments were available at all for over a week."
"Kingston vets park street.... Staff need training in sensitivity."
"With their poor appointment making service including the online version which I tried once to get the message it’s temporarily unavailable, I give up."
"No appointment was made, after several times of ringing for the phone not to be answered."
"When I challenged the vets the receptionist shouted at me down the phone that it was her ward and he was under her watch."
"It was disgusting behaviour from the vets and I will never take our other dog there."
"Never gave our dog the correct treatment and refused to believe he has serious allergies."
Quality of Care
Pros:
"When it has come to let a dog go to Rainbow bridge, they have shown consideration and compassion."
"I have taken my dogs to Kingston Vets for many years and have always found them to caring and efficient."
"They truly care for my boy and I can not thank them enough for everything they've done, from treating him, surgery, helping me understand his medication and planning more follow ups."
"The staff are efficient and very caring and I always feel that they do their best for the animals and owners and provide an excellent service."
"All staff are committed to providing the highest quality of service possible and I cannot praise them highly enough."
"The care the staff gave her was excellent."
"A massive thank you to the staff at Kingston vets, you all made the hardest day a little easier."
Cons:
"Took my cat in for breathing issues as suspected it might be a collapsed lung. One of the veterinarians listened to his lungs and said there was nothing wrong and claimed 'asthma'."
"Sadly our pet had the dreaded C word. I didn't think at the time but this was an awfully quick diagnosis without actually examining our dog."
"I can't forgive this vets for the pure heartache caused and the money before care attitude.. please be cautious choosing a vets!!"
"ITS ALL ABOUT THE MONEY Joke of an outfit, still waiting on a call back and medication for my dog for over a week."
"As a company they seem to be happy giving offers of vaccines and other quick money spinners but don’t have much time for real concerns."
"Kingston veterinary group only cares about money and nothing else And even with all the prices they can’t even put a proper diagnosis for the animal, very unprofessional diagnosing him with stress with out doing any tests or anything."
"I would not recommend this vets at all my cat wasn't very well on Thursday so took her to park St emergency vets as I wasn't a private customer the vet looked at my cat and said she had sunstroke didn't even examine her."
Facilities and Accessibility
Pros:
"This is an excellent veterinary practice it is very clean and welcoming both on the outside and the inside."
"The new cats only waiting room is much appreciated for a very nervous feline who staff often go out of their way to put at ease during longer stays."
"Their hospital facilities at Park Street appear to be very good and here again I have always received good care for the dogs and clear information on their various injuries and illnesses."
"I first moved to them because they offered 24/7 cover with their own vets. This is no longer the case but they are open for emergency treatment until late evening."
"The thing I like the most is that there is a separate cat waiting area, so my 2 cats feel safe and as calm as possible before going in for treatment/checkups."
"The pet health club is amazing value for money and there are literally no hidden costs or fees at all!"
"They have puppy playgroups and monthly payment schemes - Well worth discussing."
Cons:
"A little bit crowded, no open area to move very much."
"Very disappointed."
"This is the worst veterinary group in Hull and possibly the UK."
"But they have clinics all over so very accessible."
"The outside face of the vets is one thing (and not particularly pleasant in my view) but underneath, they are a meat factory, who’s modus operandi is to take money and churn the animals through their system in a way that is heartless, commercial and without real care."
"It was like a meat factory, lacking care, consideration and thought."
"Very expensive, luck of communication, they can't even be bother to diagnose properly pets but they will tell you straight away price, very high price."