DKU Performance Reviews Summary

Category: Muffler shop Walsall

Address: Bentley Mill Way, Bentley Mill Cl, Walsall WS2 0BN, United Kingdom

Phone: +441215024844

Rating: 4.9
based on 281 reviews.

Customer Service

Pros:

  • "The people were so helpful and made me smile, outstanding!"
  • "Maj’s customer service was amazing and the guys taking the bookings were friendly, helpful and professional."
  • "Great customer service and very professional."
  • "Maj is one of the friendliest guys around and the customer service is second to none."
  • "Very customer centric shop. Was a pleasure doing business with. Guys are friendly, taking you through the process and updates you on the progress."
  • "Customer service was very professional and welcoming."
  • "Can't thank this place enough, excellent customer service and even better workmanship."

Cons:

  • "I cannot give a good review here. I went there with a fault with my car and they booked me in for the Monday assuring me they had a good idea of the issue and could sort it easily... Then they said they must charge me because they plugged my car in and it cost 50 quid."
  • "Please don't say you can sort a problem out and then charge the customer when you found out you can't. Especially when another garage can do it in a few mins for half the cost."
  • "I felt I was charged too much on both occasions having looked into things afterwards, I was just naive."
  • "I had my dpf filter cleaned here that part ok, but then had to go elsewhere to get my engine fault light removed at extra costs, the diagnostic garage I had to visit showed me the ECU dpf counter had not been reset at all although DKU technician assured me it was."
  • "so cannot recommend to any friends or colleagues BEWARE if you want fault light sorting"
  • "Shocking not the best place leave you hanging around for ages finally get car on ramp."
  • "Way way over priced more than a miltek cat back system more than cobra ect ect."

Quality of Work

Pros:

  • "Had a stainless steel cat back exhaust fitted here yesterday, they done an amazing job of it."
  • "Every member of staff I encountered on the day was friendly and welcoming, genuinely felt like I'd known them all already for years, they kept me consistently informed on the progress of the work and the end result was fantastic."
  • "The results were amazing."
  • "Can’t fault the service or the quality of the workmanship."
  • "Superb quality work that is second to none."
  • "Good workmanship and any work done to the exhaust is shown to you before leaving the workshop."
  • "The workmanship and quality on the exhaust is second to none with an incredible attention to detail."

Cons:

  • "The only thing was that they forgot to do the grill, and that the pipes hadn't arrived for my intake so I will have to install this myself."
  • "i had a slight problem due to the heat my car was creating so it changed the shape of the exhaust but Majid allowed me to take it in the next day and get it sorted there and then."

Value for Money

Pros:

  • "Price is higher than some exhaust company but you know you’ll be satisfied at the end of it because you know the jobs been done right."
  • "Price was very competitive compared with popular of the shelf systems."
  • "Great value for money, which if not all, most of us do appreciate."
  • "They charged me a very reasonable fee for a new clutch (Part & labour)."
  • "100% would recommend to anyone in the market and look forward to seeing what else they can do for me when warranties are no longer a concern."

Cons:

  • "I felt I was charged too much on both occasions having looked into things afterwards, I was just naive."
  • "Way way over priced more than a miltek cat back system more than cobra ect ect."

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