The Hungry Cow - Whitechapel E1 Reviews Summary

Customer Service

Pros:

• "The brother behind the counter recommended I try the New Double Smash burger and it was by far one of the best burgers I’ve ever had."
• "Ruman served me - polite chap."
• "The food was amazing, customer service was on point and place looked clean and tidy."
• "Ruman provided exceptional service. The food was not only good but truly delicious."
• "Ruman in particular gave me really good customer service."

Cons:

• "Customer service isn't so great. Staff aren't very welcoming and it felt quite awkward."
• "I was about to check the bag before leaving and he said it’s all there as if I shouldn’t check it."
• "I called them at 10:53pm multiple times and no answer."
• "I totally forgot they don't accept any card payments CASH ONLY, It was so cold and windy and took me over 15 minutes locating a working ATM in that area, this was very inconvenient!"
• "When we asked to speak to the manager, they said there was no manager."

Food Quality

Pros:

• "The New Double Smash burger was by far one of the best burgers I’ve ever had."
• "Buttermilk chicken burger, which was so full of flavour!"
• "The hungry cow burger and it had the perfect balance between chicken, lettuce, and sauce."
• "I ordered a Hungry Cow burger and it was amazing, best thing about it is that it is Halal."
• "Burgers are always fresh and tasty, they also have these cool soft drinks that I hadn't tried anywhere else."

Cons:

• "The food is overpriced and not even value for money. One of the burgers we had the lettuce was gone off."
• "Double cheesy Rasher burger was nice but it was not warm -disappointing as I must have been the 1st customer of the day!"
• "I ordered through uber eats today and they decided to give me refried chips that were also burnt."
• "Literally frozen food in a fancy packaging with an overpriced price tag."
• "Chicken burger tasted like fish, and still raw and pink on the inside. Tossed it in the bin after 1 bite."

Service Speed

Pros:

• "The food and service were very prompt."
• "Service is quick but the times I've visited it's been off peak."
• "The service was quick. Would highly recommend this place."

Cons:

• "Double cheesy Rasher burger was nice but it was not warm -disappointing as I must have been the 1st customer of the day!"
• "I was about to check the bag before leaving and he said it’s all there as if I shouldn’t check it."
• "I called them at 10:53pm multiple times and no answer."
• "I totally forgot they don't accept any card payments CASH ONLY, It was so cold and windy and took me over 15 minutes locating a working ATM in that area, this was very inconvenient!"
• "When we asked to speak to the manager, they said there was no manager."