Halfords Autocentre Crewe Reviews Summary

Customer Service Experience

Pros:

• "Paul and the team were super friendly and helpful. They made me feel very welcome."
• "The staff are extremely friendly, knowledgeable and down to earth."
• "The staff were all polite, and kept me up to date with the progress."
• "Paul and Andrew extremely helpful in booking me in for an MOT at very short notice."
• "Manager paul and technician Andy at Halfords, Hightown, Crewe are fantastic."
• "Excellent garage and staff. Will be taking my cars back to this garage as a first choice."
• "The service team is very helpful and friendly. Very transparent and quality service."
• "Very helpful and friendly staff, happy to explain things without being condescending."

Cons:

• "I waited 6hours for a change of brake pads and a wheel alignment and then I paid too much."
• "Note to Sophie- the behaviour I experienced wasn't acceptable. It was very intimidating."
• "Awful customer experience at Crewe Halfords Autocentre."
• "I rang several days ago for a return call concerning a price for a car repair... I heard nothing at all."

Quality and Trustworthiness of Service

Pros:

• "Have used this garage for years to look after my car. Wouldn't go anywhere else. Reasonable prices."
• "Excellent service and staff very knowledgeable would not go anywhere else now."
• "I trust them with my car. See you again next year Paul and the rest of the team."
• "An honest MOT Inspection, with no pressure to have work for advisories done by them."

Cons:

• "I am writing to share with you my disgust after finding out that the necessary repairs... were completely false."
• "I believe that Crewe Halfords failed my MOT on purpose (used £10 voucher)."
• "...and then I paid too much and after I taked my car, I have some knocks.. I never come back."
• "extortionate quotes. almost triple the price from market... avoid and look for a local mechanic instead."

Professionalism and Efficiency

Pros:

• "Excellent service. Even rang to correct my order for windscreen wipers before my appointment."
• "Very efficient and professional service from the team at Halfords Autocentre Crewe."
• "Booked in within a day, excellent, efficient & friendly service well within the quoted time to a high standard."
• "Efficient and honest service by friendly mechanics, who were able to assess the issue, provide a quote and finish the work in the time agreed."

Cons:

• "Put my vehicle in for a major service and engine flush. Price was very reasonable but felt at ease as soon as I walked through the doors."
• "Took my car for a Mot. The guys couldn’t have been more welcoming or more professional."