Specsavers Opticians and Audiologists Sheffield - The Moor Reviews Summary

Customer Service

Pros:

• "Staff always greet you straight away and are happy to help when choosing frames."
• "All the staff were very helpful especially Luke who made my lenses for me within half an hour as I needed them as soon as possible."
• "The lady opthalmic who tested my eyes was brilliant very professional, The rest of the team was also outstanding."
• "I truly enjoyed the service by the Specsavers team. They were polite, kind and very helpful."
• "Had home visit for my mother the two ladies that came were so lovely and patient."
• "Want to say a big thank you to Sharon in the specsavers moor, for helping me to get my glasses. Her customer service is outstanding."
• "The staff was not only knowledgeable but also incredibly patient in helping me choose the perfect pair of glasses."

Cons:

• "An arrogant guy was one of the shop assistants. Knew I was there but ignored me."
• "Appalling Customer Service and Staff that work at this store. Staff are more interested in standing around talking with other staff members and leave Customers waiting around."
• "Unfortunately I can't recommend this place. Went into buy some new glasses, was left around 30 minutes with no one to help."
• "Awful customer service. I got told by the optician that a member of staff would come and collect me while I was viewing glasses. I was forgotten about watching members of staff enjoy conversations."
• "Bad service the sales assistant had an attitude and was always back chatting me."
• "Really horrible layout with no privacy at the front 'tills' very aggressive sales tactics from the staff made me feel very uncomfortable."
• "It was a nightmare. I walked out without getting my glasses because I'd been left waiting."

Product Quality

Pros:

• "The eye test was good. The fitting was excellent."
• "For many years I've been very happy with Specsavers in Manchester Arndale Centre."
• "Big city centre opticians. They found a problem with one eye that others had missed."
• "What truly stood out was their attention to detail during the eye examination."
• "Went here to get my eyes tested and buy some specs. Unbelievable, now l can clearly see the numbers on our front door."
• "Now my vision has gone from SD to 4K UHD."
• "I love my new glasses."

Cons:

• "By far the best Specsavers in Sheffield, I've visited both Hillsborough and Crystal Peak and the glasses they provided I couldn't see a thing through them."
• "Not a great selection of frames either."
• "GOOD SERVICE SHODDY GOODS... when buying the spectacles I didn't listen or understand enough because when she said the cheap ones fade at the edges i thought she meant the colour of the frame, i mean who would think they meant the lenses."
• "Poor selection of frames especially for those with a larger head who require wider specifications."
• "The glasses they provided I couldn't see a thing through them."
• "The staff are incredibly friendly, but i've returned my last two glasses because the prescription isn't as clear as my three year old glasses!"
• "Glasses broke within a day of getting them... I was told I will just have to pay full price again."

Efficiency & Organization

Pros:

• "This place is awesome. They've got nice quality of service. POINT is QUICKNESS, FRIENDLINESS, and so PROFESSIONAL."
• "Called in their morning to have 2 pairs of specs adjusted. Excellent service by Chris."
• "A busy city centre branch. Usually quite busy but my appointment was on time when I went. Good service and quality frames."
• "Seen promptly by various staff. The optician was very friendly and approachable and took time to explain my results and give advice."
• "Really good experience. My appointment was on time and I was dealt with very efficiently and everything was completely explained as we went."
• "Every part of the process was completed efficiently and pleasantly."
• "I had a great experience at this opticians. Even though the store was very busy, they had a very organised system and plenty of seating."

Cons:

• "Kept me waiting 2 hours in the waiting room. Really disorganised."
• "Worst £25 I've spent in my life. STAY AWAY."
• "Clueless staff, I've shown up for my appointments only to be told I have shown up on the wrong day."
• "Multiple staff just standing still chatting to each other while one young lad was running around trying to get people for their appointments."
• "Tuesday 3rd december had to wait two hours and a half to see Ophthalmologists."
• "Just came in to pick up the glasses that are waiting for me and I'm still waiting after 20 mins!"
• "Felt like I was rushed by the optician with the eye test. Literally flying through the different lenses not giving me time to focus."

Value & Offers

Pros:

• "They have all sorts of discounts on glasses, when you pay monthly for lenses which is good."
• "Great Value and great service."
• "Love their 2 for 1 offers and they are very friendly and helpful."
• "With a follow up appointment scheduled for later this week (the exam showed scarring on my left eye), my first visit was a winner: an hour later, yes an hour, my new glasses were ready and at a superb price."
• "Excellent choice of frames and very good staff. A very knowledgeable optician, so friendly would highly recommend."
• "FIVE STAR SERVICE⭐⭐⭐⭐⭐"
• "Been a very happy customer of specsavers for over 10 years. Staff are always happy to help."

Cons:

• "A very sad day once all health is run by private business whose main purpose is to make money out of illness and disability."
• "I believe that Specsavers are receiving a lot of money for training new opticians from the university to pay for their new store."
• "Deliberately confusing pricing policy... Thinner lenses further complicated the price."
• "The main issue was when I was called to collect the glasses. The lady was so in rush and she didn't even check how the glasses sat on my face."
• "Refused to give my heavily pregnant partner an NHS funded eye test as the staff there reckon maternity isn't covered."
• "Made an appointment for a hearing test... I was shown a set of hearing aids that I would have to have... I was told the cost would be just under £2,000. I could not afford this."
• "Avoid if possible, it takes three weeks to get an appointment and then when I finally got one the optician didn't wash their hands before touching my eyes."