WLMG Fiat and Abarth Authorised Repairer Reviews Summary

Customer Service

Pros:

• "Amazing service from WLMG from start to finish."
• "Always happy to answer any questions and constantly keeping us informed of delivery and pick up times."
• "Paul and Mo were great, nothing was too much trouble, they constantly kept in touch with me and the customer service was superb."
• "I had a really positive experience recently when my 595 Abarth was serviced at WLMG Reading."
• "Polite and friendly staff booked my car in for a service and sorted out a loan car."
• "The team always provide a friendly communicative service and are flexible to customers' drop off and pickup times."
• "The customer service team was absolutely amazing."

Cons:

• "Poor aftersales."
• "Pathetic Service."
• "Terrible customer service, the last time I take my car here for a service."
• "The sales team were poor, childish and unable to communicate."
• "Terrible service. It is mission impossible to contact service department."
• "Service of my daughters Fiat 500 has been a really really bad experience."
• "The Aftersales/Service Team was appalling with zero communication, lies and continual excuses for poor service."

Sales Experience

Pros:

• "I bought my car at WLMG, with James Strachan (Jim). It was the best car purchase experience that I have ever had."
• "We bought a Suzuki from Jim S at WLMG this week. Honestly can't say enough good things."
• "Fantastic service purchasing my Fiat 500 this week from Irina, Liam, Jazz and the team at WLMG Reading."
• "Such a great experience buying my Suzuki Ignis."
• "Daniel O the suzuki sales rep really helped me through the purchasing process, & was not pushy."
• "Just purchased a Fiat 500X for my daughter. Liam looked after us very well and found the perfect car along with a good price."
• "I had the pleasure of dealing with Jazz Hulait at WLMG Fiat Reading. He was exceptional in the service he provided!!"

Cons:

• "A dealer with a difficult access and difficult parking place for the customers."
• "To be honest, I do prefer car showrooms that are not so close to each other."
• "Couldn't use the disabled space as there was a Jeep for sale on it."
• "The sales team were poor, childish and unable to communicate."
• "I didn’t even manage to get booked in for a service here before I was put off by 2 phone calls from 2 people in 5 minutes that didn’t know what I was enquiring about."
• "The seller was very nice the first time I met him, later when discussing finance, he got very defensive and not very friendly anymore."
• "There was shortage of salesmen who could talk to you and give the details of the vehicles."

Communication

Pros:

• "Always happy to answer any questions and constantly keeping us informed of delivery and pick up times."
• "Paul and Mo were great, nothing was too much trouble, they constantly kept in touch with me and the customer service was superb."
• "Communication before pickup was great!"
• "The other staff at the dealership would answer the phone & take a message & always got back to me promptly."
• "Overall a quick and helpful service from all the team at WLMG Reading."

Cons:

• "Still waiting for someone to have the courtesy of replying to my last 3 emails and an online message."
• "Terrible service. It is mission impossible to contact service department."
• "I also left a message for the salesman (Dan) to ring me, this was last Friday 28th April, to date no return call."
• "Supposed to have been called back Friday but no call or message."

Value and Pricing

Pros:

• "Just purchased a Fiat 500X for my daughter. Liam looked after us very well and found the perfect car along with a good price."
• "Got a great deal on a new Jeep Compass Limited we purchased online using Click & Collect."
• "In the end I got the exact car I wanted at a great price."

Cons:

• "HOW MUCH ARE YOU CHARGING NOW FOR A SERVICE????"
• "A very overpriced service - £470 to be exact."
• "The decision to purchase a new car from this dealership was made on advice and sales pitches focusing on what WLMG can do for you and how wonderful it will be. In reality everything is wonderful until you have the need to go back."