Address: 212 Winwick Rd, Warrington, WA2 8HQ, United Kingdom
Phone: +441925444989
Rating: 3.8
based on 134 reviews.
Customer Service
Pros:
"The staff are still great but the food is often cool or cold recently."
"Staff was despite the stress very helpful."
"Very impressive McDonald's. Staff friendly and attentive."
"The staff are all very polite and pleasantly engaging always."
"The lady who delivered my order to my car was excellent. Friendly and great smile - it makes all the difference."
"The service was quick and friendly however the coffee was not of the quality as it should be."
"My girlfriend and I were really impressed with the customer service, the food was nice and hot the drinks were amazing."
"Food average, coffee half full, manager Neil is arrogant."
Cons:
"I had to wait for 15 minutes till one of the indifferent expressionless zombies ordered another zombie manager to pack the food for me."
"One of the workers came over and asked what the ruckus was about so I explained that Jonathan had a poo explosion in the play area tunnel."
"I complained politely to the duty manager who had set up office on another of the restaurants tables and was told insincerely that 'delivery drivers do use it'."
"I was missing a meat patty of my big mac and the last time I went all the fries were only half full not acceptable after quing in the drive through to get home feed myself and 4 kids and half the foods portioned wrong or missing half the burger."
"They either need more staff or train the existing ones to read off a screen properly."
"It was clean although not busy when I called. The service was quick and friendly however the coffee was not of the quality as it should be."
"We're has the customer focus gone with Macy'ds? Longer waits! Poorer quality service, More often than not the food is only warm wen you get it."
"Absolutely shambolic mcdonalds, appreciate it isn't supposed to be fine dining but you at least expect what you pay for as a minimum."
Food Quality
Pros:
"Food is your average McDonald's."
"This is the loveliest mc Donald's I have ever been to it is super clean, service is always super fast and the play area is AMAZING! Food is always hot when brought out."
"Food was good via drive through. Chips were just about warm. Spicy burgers nice and hot."
"Usually excellent at this particular McDonald's, but a few recent visits have proven disappointing."
"Not the worst McDonald's, been coming here for years and as all fast food restaurants, your experience varies depending on the location."
"Generally speaking, the food is correct, usually warm, the staff are nice enough and the restaurant is clean."
"It was clean although not busy when I called. The service was quick and friendly however the coffee was not of the quality as it should be."
"This McDonalds is clean and tidy. It has a play area but I haven't seen it open for a long time."
Cons:
"What came out to be served was cold and withered food."
"He was upset about it but I told him not to worry and that I'd get him another burger."
"Not bad to go in, but delivery is beyond a joke. You will never ever get your full order. Ever."
"Its okay for what it is. Always pot luck on whether the food is hot and not just thrown together with no care."
"Fries lukewarm, and burgers not much better."
"If you fancy dealing with arrogant 'children' as staff & eating cold cardboard, then this is the ideal place for you!"
"Awful turn off entrance which I believe is getting changed soon. Fries were anaemic and the cartons were half empty."
"Very bad mcdonalds.. just been there 2nd time about 2 am and order food told the people if they can make sure the food its fresh."
Cleanliness and Hygiene
Pros:
"This is the loveliest mc Donald's I have ever been to it is super clean, service is always super fast and the play area is AMAZING! Food is always hot when brought out."
"Generally speaking, the food is correct, usually warm, the staff are nice enough and the restaurant is clean."
"This McDonalds is clean and tidy. It has a play area but I haven't seen it open for a long time."
"Well mcdonalds is what it is... But its my grandchildren favourite place to visit when they come to stay. What I can say is that is spotless clean and the staff has soon as you finish and leave your table they are there cleaning."
Cons:
"To compare with the service and quality of food months ago, it was deteriorating. The floor was wet, the lighting was dim, the setting looked like a warehouse."
"Through tears he tells me that there's a 'runny brown liquid all in the tunnel' and I freak."
"I went through Winwick Road drive thru Warrington at about 11pm 12th February 23 the order and payment was good. Although whilst waiting by the payment window the woman on the mic and handing food and drinks out was putting vaseline on her lips using her finger."
"The place was so unwelcoming. There were areas of seating barricaded, the food was cold and not put together properly. The staff were cold, rude and I could tell I wasn't welcome."
"Absolutely discusting food and dont bother ordering either as half the time half my order is missing or stone cold."
"One of the worst mc Donald's I was ever in we asked for extra mayo and they gave us probably even less mayo than usual."
"Most of the tablets don't even work and the ones that did were filthy and unsanitised."
"Kids area closed no colouring pencils for children and tablets turned of and confusing ordering and waiting area. Sorry but it also looked dirty toilets with tissue everywhere and sinks dirty we definitely won't be going again."
Order Accuracy and Wait Times
Pros:
"Ordered at drive thru which was incredibly busy as nearby store closed. Guy outside directing traffic, queue moved so fast considering the volume and no waiting for order to be taken or food at collection window."
"It was very busy when we went, but everything was well organised - service was quick, as was clearing/wiping of tables, and staff were friendly and well trained."
"The food tastes good and isn't as messy or shabby as some previous experiences at other McDonald's joints I've visited."
"This McDonald's is convenient and fast and operating 24/7. It is a good McDonald's to visit and even has a children's play area for families. 4 stars."
Cons:
"I visited this restaurant on a Saturday lunchtime, it was packed with walk-in customers."
"Waited until the lady cleaned up around, she apologised around 4x but still had to wait around 15 mins until she took our order."
"Ordered through the app, food never turned up after paying for delivery."
"The worst bit is, even when you go back to say it’s wrong, you get no apology, no compensation such as a free desert like most McDonald’s would."
"No receipt from the ordering machine so didn't see what my order number was."
"Instead of getting better unfortunately this McDonalds is getting worse."
"Ordered books instead of toys in the happy meal. Didn't get them though, but was charged extra for them."
"Was made to wait at the drive through kiosk for 10 minutes before they took my order."