McDonald's Reviews Summary

Customer Service

Pros:

• "Staff were very helpful, polite and efficient."
• "The staff member gave me was pleased with the service and I received my meal shortly afterwards."
• "The staff were very helpful, polite and efficient."
• "Service was pretty quick and the staff were lovely."
• "Staff are very attentive and friendly, especially the guy working at the time named Ellis."
• "Lovely staff, very cheerful on the Drive Thru."
• "Staff were helpful but I am always disappointed that my food is cold."
• "All staff are very polite and helpful, food is amazing for a McDonalds."

Cons:

• "I was met with somebody with headphones on who seemed to be ordering her own breakfast and didn't look up for a good minute."
• "Whilst waiting for our order outside to come to the table, one of the workers named Poppy Mays gave us a dirty look."
• "Later the manager came over to our table and told us to leave as we had been 'harassing and swearing' at the worker."
• "Literally the most awful restaurant with brain dead staff."
• "Full of young kids misbehaving and making me feel unsafe."
• "This is very bad! I hate this, just got an order delivered. And it was the wrong order."
• "They literally never have milkshakes asked so many times to be told the machine is out of order."
• "The senior manager made us aware that she was the most senior member working and passed the buck onto just eat and done nothing about the situation maybe they should look at recruiting staff that have customer service skills."

Food Quality

Pros:

• "Love this McDonald branch!!! Its not overcrowded due to its location, 90min free parking, food comes quickly and tastes good."
• "The place was jammed with people but the grub was top draw."
• "Had me a Mcspicy and sharebox cheese bites."
• "Stopped off here Thursday late afternoon and although very busy, the food (cheese burger for two) was cooked to perfection and presented very quickly."
• "Beautiful location, accepts all money, very friendly and helpful staff, food was perfect, the fries crispy with a decent amount of salt, the double cheese burger was delicious."
• "Food arrives hot and they are helpful and knowledgeable about their food."
• "Quick service and nice hot food with a clean seating area for my afternoon snack on a Saturday afternoon after being dragged shopping earlier in the day."
• "Big nice maccies in Totton, and the staff were really nice when there. We went right before close and everything was still freshly made and the staff were in good spirits."

Cons:

• "Burnt and soft fries. Burger was wasn’t correct, I was told this is normal when I asked for a newer less burnt fries."
• "Burger was soggy."
• "Not good, experienced the drive thru' which was awful."
• "Fries were so salty my lips shrivelled up in protest."
• "The worst Macdonald's I have been to. Food was warm at best, never any ice cream or milkshake."
• "Apparently no one around to clean today. Bins overflowing, rubbish everywhere, floors were sticky."
• "I would suggest if you are in a car, venture up to Ower."
• "McDonald's made its name with burgers so to not have any available is ridiculous."

Cleanliness and Ambiance

Pros:

• "Toilets nice and clean."
• "The place was clean and tidy. Someone was continually cleaning."
• "The loos smelt like bubblegum and were very clean! Our food was good, perfect eating temp (hot/warm) and the coke the right mix!!"
• "There is a nice children's play area outside and the inside of the restaurant is nice."
• "Always go here whenever I'm in the area. All staff are very polite and helpful, food is amazing for a McDonalds, the toilets are clearly cleaned very often."

Cons:

• "Cannot believe the state of this place, floors and stairs dirty with bits of food all over then."
• "Almost every table is piled high with rubbish, can't blame the customers as the bins are full."
• "I visited yesterday McDonald's in Totton and the place looks dirty and filthy."
• "The ordered food was served on trays which were very greasy with oils."
• "Awful... staff disheveled looked filthy. Shift manager wearing week old shirt brown stains all over it and it had never seen and iron."
• "They were out of beef, but no sign up to say this. So you had to wait 20 minutes to get through the drive thru to be told they didn't have any."
• "It's hard to write a review for one McDonald's as they are all the same. With that in mind this McDonald's managed to get the order right and nothing was cold which is the best you can hope for really."
• "Absolutely disgusting in there. Food all over the floor, trays not cleared up, sauce smeared over tables, staff standing around chatting."