Address: 905 Walsall Rd, Birmingham, B42 1TN, United Kingdom
Phone: +441213582281
Rating: 4.4
based on 253 reviews.
Customer Service
Pros:
"The customer service has been amazing!"
"Communication with Adnan was very clear and I was never left the dark, with quick responses during the day."
"He was always on hand to answer my million queries and relentless calls phone calls and provided advice morning, noon and night."
"Adnan reassured us and told us to ‘trust the process’."
"I've been very impressed with Shipways."
"They are reliable and honest, and I recommend them to anyone looking to rent or buy a property."
"I am really happy with the way Shipways deals with new tenants moving into properties."
Cons:
"Do not use them to buy a house unless you won the lottery they will tell you is this your best and final offer to try bump up sales and lie to so they can achieve more commission."
"ABSOLUTELY DISGRACEFUL!"
"I did once get hold of someone in lettings, although he didn't realise he'd picked up the call so I got 30 seconds of him slagging off one of his clients to a colleague before he noticed me."
"Don’t use their mortgage advisor Kassem his not a straight up person he actually told me he likes to only on most case help first time buyers because he struggled to buy his first property."
"This level of customer service is not acceptable, they will lose potential landlords and tenants with that behavior."
"Their customer service is the worst I’ve experienced throughout my years of renting."
"ABSOLUTELY AVOID THESE CROOKS!!!"
Professionalism
Pros:
"He gave us his personal mobile and any questions we had along the way he continuously reassured us by going above and beyond - even during out of office hours!"
"Clint was excellent to work with his service is 10/10."
"We highly appreciate Adnan's outstanding service and commend Shipways for having such a valuable team member."
"Elton Papri from the Lettings Team did an amazing job getting our property marketed, viewed and let with all checks completed in less than two weeks."
"We highly recommend Mr Yasser Sheikh to all our friends and family and have even made another friend for life!"
"These guys are sure plug, They say it the exact way it is."
"A big THANK YOU to Shipways Great Barr team, especially to Tom, our letting manager, that has always made his best to help us from A to Z."
Cons:
"GET RID OF STAFF MEMBERS SUCH AS QASIM WHO HAVE UNETHICAL PRACTICES!!!"
"Ill not be using Shipways to rent any of my properties, nor to sell any of my properties. Communication is non existent and emails never responded to in a timely manor, if at all."
"Absolutely disgraceful service from the SALES TEAM!"
"Just got a call from Qasim who is extremely unprofessional does not know how to speak to people and was acting like I’m some kid who needs telling off."
"I called back on my sisters behalf to verify the property was still available to, but again was greeted by a member of the 'SALES' team who was very ignorant."
"Our sister called the Great Barr branch regarding a property to let today, the advisor told her that the property had sold even though it was a property to 'LET'."
"Do not use this agent if you wish to market you property successfully."
Efficiency
Pros:
"The property was let within a week. Never had such a good service."
"Adnan showed a lot of empathy during the renting process and I was able to get my keys in one week."
"Been looking for a house for quite a while but COVID made things extremely difficult. However meeting Adnan and his team completely made things so easy and I can't believe that everything was completed in a short period of time."
"I would absolutely recommend his services to anyone hoping to buy a home."
"I would highly recommend contact Adnan, he is professional, responsive, knowledgeable and kind."
"Adnan Ahmed was so helpful. He is the go-to-guy."
"I was surprised with the quality of service I received, from start to finish I cannot fault Shipways."
Cons:
"This agent are very good and fast at signing you up to sell your home. But as soon as you're signed up they will never reply to your queries."
"OK enough is enough. I've been trying to get hold of the sales team to book a viewing on a property they're marketing for over a week now but the phone just rings out."
"Never got to use their service as after emailing them to request a valuation for the sale of a property three weeks ago I've absolutely no communications since."
"Trying contact by call and by email no response. The letting agent is always busy."
"absolutely appalled by the lack of communication, constant no response to voice messages left, and seemingly no one in the agency to answer the phone at any time of day."
"We have a baby and they didn’t see a cause for concern with electrical issues or the fact we had a bees nest."
"Terrible! I would avoid! Once they take your money it’s like you don’t exist!"