"The way they explained everything was so easy to understand and they were extremely helpful."
"Friendly happy chap behind the counter!"
"Bernard was of great help when my car picked up a puncture."
"Their customer service was perfect- put us at ease so much that we managed to have a laugh about the whole situation."
"They were very kind and friendly and didn't try to scam me like the other mechanic might have."
"The guy on reception was really nice and patient with me waiting around for my MOT certificate while the DVLA systems were down."
"Simply lovely. The gentlemen were all very kind and understanding, explained everything to me."
Cons:
"I absolutely would not recommend In'N'Out."
"They took advantage due to me being a young woman who didn't know anything about cars."
"Went to this place after noticing my sidewall tyre was split and was told bluntly they were too busy, absolutely horrific customer service."
"I wasn't happy with the attitude of the staff.."
"Fraudsters, avoid like the plague!"
"As soon as I walked through the door, I instantly realised how miserable all the staff are."
"The only problem was that the guy on the desk was very condescending and tbh rude hence why I had to give 3 stars apart from him it was a nice experience."
Quality of Service
Pros:
"This is my go to place for my car. Totally honest, fair and they care about the customer. If they can keep the price down they do too which is great!"
"Best experience in my life, I work in Furniture Village across the road, and I got the best service ever, very honest and reliable."
"Great service! Always friendly and reliable."
"Have been using the Bristol IN’n’OUT Cribbs Causeway for years! Every times I cannot fault them at all!"
"Absolutely fantastic service. Called in with an exhaust issue having hit an object on the motorway. The staff couldn't have been more helpful."
"Good honest workmanship, good honest prices, exceptionally helpful. You can’t ask for better."
"A car garage I can finally trust! No hidden costs, good service, friendly and honest staff."
Cons:
"On inspection she was told that she needed an additional £1000 worth of work done on the car."
"In n out had even said that 2 new front tyres were required when there was 5mm of tread still left on them."
"Most things were outright lie, and obviously the tyre."
"I had bad experience with them 4 years ago and I sure regret giving them another chance. Awful experience I am fuming."
"DO NOT TOUCH THEM. I took my car to be MOT'd last February and was informed I needed a new gator for the passenger side steering rack. I paid £90 and got on my way. Today I take my car for an MOT and it fails on the same thing."
"This garage SCAMMED me out of £1000 because I am a woman."
"The car failed MOT, HORRIBLY."
Efficiency and Reliability
Pros:
"It was quick, very reasonably priced and the staff were very friendly and informative."
"With in an hour the parts were delivered, the car was MOT'd and put right in less than 3 hours."
"First time using them and things couldn't have been smoother."
"Fixed the problem straight away, and very reasonably priced."
"Done within the hour as promised."
"The problem was diagnosed and fixed within half an hour."
"Drive into In and Out on 1st November at 5:45 as I had a flat tyre, they were really helpful and fitted my spare tyre for me free of charge."
Cons:
"The online booking process leaves a lot to be desired."
"We booked a slot for an Mot weeks ago, paid in advance. We arrived there today and they told us the Mot machine was broken."
"The web booking system let me book a slot which isn't free. So I've wasted my time coming here."
"Unfortunately upon arrival my booking was not on the system."
"Been using this for 5+ years and started out ok, but recently we've been noticing when it's brought in we need new tyres every time, despite the last set being on there less than a year (with not enough mileage to cover it)."
"Took my car for MOT. Asked how long it will take on the phone and at reception, said 45mins. It took 70mins so I am late for work."
"The response I get is makes me feel nobody cares about your time."