Address: The Energy Shop, 544-550 Woodbridge Rd, Ipswich IP4 4PN, United Kingdom
Phone: +441473727727
Rating: 4.5
based on 169 reviews.
Installation Process
Pros:
"The installation was carried out quickly and the finished work was immaculate."
"The installation was completed promptly and ahead of schedule."
"Had a solar panel system fitted, the process was easy from 1st contact to completion."
"The initial installation of the scaffolding was completed very quickly, efficiently with no disturbance, no noise and no problems."
"The installers were excellent, they did the whole job in less than a day including bird-proofing, without any fuss; they left everything neat and tidy."
"The installation team were very efficient and tidy, explaining all the way how everything worked."
"The installation was carried out by friendly and knowledgeable contractors to a very high standard."
Cons:
"There was some confusion regarding the installation day which was kind of sprung on us less than a week beforehand."
"Survey and installation were excellent, but communication leading up to both could have been a lot better."
"Parts shortages did make a delay in installation and also a small hiccup with their scaffolding contractor."
"The only real problem is the inverter being fitted in the loft as I need to alter the settings to charge my batteries in winter on cheat rate electric and them change that back again in summer."
"But not five stars because we waited more than 14 months between paying the deposit and the installation."
"There was some minor difficulty with the scheduled installation date and the right parts being available."
"However the solis app used to monitor the inverter is not easy to understand using android phone and is better looked at on the web."
Customer Service
Pros:
"Their engineer Rob is really very efficient and really does know his subject."
"We contacted you and this was satisfactorily dealt with by yourselves."
"Everyone at Greenscape we've dealt with has been friendly and helpful - if only all businesses were such a pleasure to deal with!"
"Customer service was also great - nothing to fault."
"Each time I pick up the phone to talk to the company, I get clear and precise answers."
"The office staff rang after couple of days to check we were happy with work and to answer any questions we might have."
"Greenscape's customer-care team were exceptional, really first-class in addressing issues and keeping us informed."
Cons:
"The only reason I cannot give them five stars is that customer service was a bit slow."
"Extremely poor communication, radiator in bedroom been broken for over 9 weeks. Still not been fixed."
"They have not once contacted us without prompting."
"Getting a response or any updated information from Greenscape is impossible."
"They didn't even have the professionalism or the courtesy to reply."
"Incredibly disappointed in their lack of customer care, to just answer emails with 'understand how frustrating it is' is not really customer service."
"A largely negative experience. Ever thing seemed to be ok until it came to communication with this company."
Product Performance
Pros:
"Feeling very smug now we are no longer reliant on oil."
"Very pleased with our solar panels and the results we are getting from them."
"With the sunny weather we have had this year the panels and batteries have done their job and we have hardly drawn any power from the grid."
"We have only drawn 125kWh from the grid in 3 Months and have exported over 1700kWh!"
"Solar panel and battery installation have entirely met expectations."
"The system worked perfectly from day 1 and is completely appropriate for our needs."
"The solar panels are generating a considerable amount of electricity, with the excess being exported to the grid."
Cons:
"Batteries never worked consistently and I have missed out the electricity generation entire summer."
"Worked well to start with but after about 4 months the batteries ceased to charge."
"The figures of absolute electricity usage and generation in solis are obviously wrong, but the general idea of the flows is probably correct."
"Totally disappointed that despite installing 4.7 KW capacity the units averaged about 2/3 of that only for a couple of hours either side of noon on long bright summer days."
"Batteries stopped working in Dec 2022, we noticed in Jan 2023 and notified Greenscape. They have not been able to solve this in 3 months."
"Batteries only appear to get fully charged when the sun is high in the sky in mid-summer."
"The last time the batteries only charged for 1 day."
Installation Team
Pros:
"All the fitters and electricians were professional, courteous and helpful."
"The panel installer and electrician were superb."
"The fitting process went very smoothly and the team were incredibly hard working and courteous."
"The installers were extremely quick and did a great job installing the panels and equipment."
"The installation team were polite and professional, completing the job within a day."
"The installation team were proficient and worked quickly, efficiently and effectively."
"The electrician went above and beyond with his help and managed to get it all complete in a day."
Cons:
"Found many tiny shards of alloy on the patio where the frames were cut. We have dogs, not impressed."
"One of their drivers met me head on in a quiet country lane forcing me to swerve and stop, then another came and turned into the same lane and could only get by trapping me against stinging nettles. Ouch."
"The engineers all seem fine but the issue does not appear to be getting resolved very quickly."
"The person they sent along didn’t seem to know anything. He couldn’t tell me how many panels I could fit on my roof, wasn’t sure of the best place for the inverter or batteries, didn’t know how the wiring could be done."
"Panel fitting was delayed due to high winds (not a problem), but I had to do a lot of chasing to rearrange the installation day."
"Now the scaffolding is still up after 4 weeks- promised today but no sign of them."
"My install which was meant to take 1 day, turned into a 6 week nightmare, with tradesmen turning up without notice, not turning up at all."