Address: 4 Augusta Cl, Ransomes Industrial Estate, Ipswich IP3 9SS, United Kingdom
Phone: +441473877177
Rating: 4.3
based on 141 reviews.
Customer Service
Pros:
"I can honestly say that I've had the best experience in finding my dream car thanks to Monika (Marshall KIA Ipswich)."
"So happy Serena Richardson is back at Kia Ipswich, she always make the effort to say hello to me and always makes me feel valued and welcome."
"Professional, great customer service, prompt and clear communications, courteous, and made everything run seamlessly."
"Such a wonderful customer service by Jack White."
"I highly recommend Cristina who gave me great service when I was buying a used car from Marshall Kia Ipswich."
"Just picked up my car from Marshall Kia in Ipswich. The customer service from Jordan Catchpole was excellent from day one."
"Wow excellent service ! Thank you to Jordan for always keeping us updated and providing the best service we could’ve asked for!!"
Cons:
"Communication is not a priority at this place. Don't expect that call back any time soon!"
"The worst customer service ever. We found lovely car on the website and called to make sure that car is stil available. After 1 hour drive we get fo the Kia garage."
"Never responded to email. So decided to try again when online messaging with Harry he was more interested messaging his colleagues about his pen stash than dealing with customers."
"I regret buying from them, I would never recommend anyone to them, they say they will call u back but they don't."
"Easy way to lose business Kia! Will be putting my friends and family off buying through you purely for the lack of customer service."
"Angry and disappointed at the service department."
"The customer service was beyond a joke, so unprofessional and rude."
Vehicle Purchase and Sales Experience
Pros:
"Where do I start... I couldn't recommend this dealership highly enough."
"Great experience purchasing a car here. Jamie was very polite, courteous and new his stuff about the vehicles and product range."
"Recently purchased a car for my daughter from Marshall Kia and had a great experience."
"He found a suitable vehicle within our price range and just made everything easy and simple."
"Great experience buying a used car from Marshall Kia."
"We have just purchased a first edition Kia Ceed with top spec, couldn't want anything else in a car."
"Found the exact car that I was looking for, with discounts and two years free servicing as well!"
Cons:
"Same cannot be said for the Manager who made us feel judged and uncomfortable whilst being there."
"After sorting out insurance and Financing 2 days later we got a phone call That was when the manager said it was no longer for sale as the price had gone up by £4000."
"We put a deposit down on the vehicle and then went away to think on it for the night... We decided to let our dream car go as we were not willing to hand over a large some of money to a business that cared more about its sales than it does about its customers."
"Bought a new Kia stonic from Marshall Ipswich we’re unable to get dab radio as keeps dropping out we get a judder when we excellerate."
"10 days later and I have still not been reimbursed or even had an email reply from them - not very professional and extremely poor customer service."
"We have now received our deposit back but I would just like to point out don’t give them any deposits unless you have the deal in writing."
"Bought a car from here, turned out to be the wrong price and payed £200 more."
After Sales and Service
Pros:
"Following the emissions warning light coming on, Donald’s collected our xceed from home and completed the job overnight."
"Had vehicle serviced on 15/6/21 great to have the technician live on my laptop going through the checks found the service manager was a great help."
"Ross kept us up to date from the minute the car arrived with them and managed to get it looked at before the weekend so we could collect it all fixed."
"He also checked in with us after our purchase to make sure all was OK."
"Looking forward to returning in March next year for the car's first free service."
"Car was clean and tidy, he explained everything I needed to know and then made a follow up call."
"Thank you for your help today with my puncture. I only called you up about midday and you asked me to bring my Kia up at 14.00."
Cons:
"I called Auto Protect and they don't cover batteries! So I payed RAC based on the advice of the service guy at Donald's that I could then claim this expense back - as he said in his own words 'the battery shouldn't go within a month of purchase, it should of been checked prior to being sold.'"
"Kia been in this garage since April, constantly fobbed off between the franchise, Kia UK and the contract hire company!"
"I feel I was sold a car with a known fault to the battery and this is just not right."
"Kia parts service desk is a joke, very unhelpful staff."
"Service department is unstaffed (Jan 2023). I had an appointment for a minor recall fix (30 mins) - the vehicle was still untouched after 40 mins."
"Two weeks later and still no contact to address my complaint from the aftersales management team as promised."