The Golden Ball Reviews Summary

Atmosphere & Decor

Pros:

• "Great atmosphere, comfortable friendly surroundings."
• "The place itself is decorated lovely and has had a snug homely feel."
• "Cosy pub in a lovely area."
• "Gorgeous looking pub."
• "Surroundings are classy and comfortable."
• "Small, quaint country pub with high standards, clean decoration and relaxing atmosphere."
• "I love the decor & the patrons this pub attracts. Genuine, kind people of the area In Whiston village."

Cons:

• "The table decorations are old and tired which kind of sets the scene for the rest of the meal."
• "Now somewhat plasticated - disappointing food - very little choice now in Rotherham."

Service

Pros:

• "Service was great. So lovely to the kids and really helpful."
• "Good service from Laura and the team."
• "Service is 10/10."
• "Service was excellent and all staff were very friendly would definitely recommend."
• "The service was friendly and efficient."
• "Once served it was fantastic service, very attentive."
• "Received a warm, friendly welcome from Sarah and the rest of the team."

Cons:

• "Service was a little slow despite being quiet but worth a visit."
• "It took them nearly an hour to get our orders to us."
• "Sullen waitresses, Cold food, waiting ages. Shocking customer service."
• "Service so slow . Manager was argumentative and said wasn't her fault they were busy."
• "Poor service, appalling food and management that had a Couldn't care attitude when you told them how bad things were."
• "Not very good service waited 10 mins for menu then 25 mins for drinks when asked where our drinks was the waiter was making himself a coffee and had forgot about our drinks order."
• "The drink service was a very slow."

Food Quality

Pros:

• "The food when it arrived was good."
• "Our food was cooked by Mason and Mel and was delicious."
• "Nicest food I’ve had in a pub in years. Fresh, tasty, hot and served with care."
• "The food was perfect and the choice extensive everything from steak to vegetarian all cooked very well."
• "The food was amazing."
• "The food (breads to start, lamb shank, sea bass and sticky toffee apple pudding) was worth every penny and more."
• "The food was delicious and the staff superb."

Cons:

• "At just shy of £16 I expected more than lukewarm Sunday lunch."
• "The steak and mushroom pie had undercooked pastry and very little meat, the vegetables were cold."
• "Meat in steak pies was tough and couldn't be cut or chewed."
• "The margarita pizza looked and tasted like a 70p pizza from the savers range."
• "The vegan mushroom burger was one if the most revolting things I have eaten for a long time."
• "Poor starters and main meals....belly pork had been boiled to death....gammon was like chewy leather."
• "The meat was a bit tough n chewy."

Value for Money

Pros:

• "I don’t understand how the sheer quality of food and service could be so affordable in this current climate."
• "Good quality food, although portions could be a bit bigger."
• "Great little pub. 2 course lunch was only £10.95 Ordered steak sandwich with fries and chocolate brownie with Bailey's ice cream."
• "The food was great, drinks were reasonably priced."
• "Good prices."

Cons:

• "£28 for 2 fairly basic meals, thought it a bit expensive."
• "For the price, the standard of food should be much higher."
• "Overpriced and overrated."
• "Nice atmosphere (which is why I gave 3 stars instead of 2), but food was way overpriced - gastro pub prices for overcooked pub grub."
• "Very expensive for what’s on offer, my burger was nice, But fifteen quid, Sunday lunch not up to much."

Management & Staff

Pros:

• "The staff were really friendly and the food on the whole was lovely."
• "Staff are welcoming and friendly."
• "The waitress who looked after us could not do enough for us,she is a lovely young lady."
• "The staff are all friendly & can’t do enough for you."
• "The staff worked extremely hard, but the place was seriously understaffed."

Cons:

• "Poor management."
• "Shame about the bar staff feel very let down!!"
• "Omg staff so rude."
• "Service and most of the food was first class."
• "Poor service, appalling food and management that had a Couldn't care attitude when you told them how bad things were."