The Mall Reviews Summary

Staff and Service

Pros:

• "The staff are lovely and friendly and will even catch a wasp that won't leave your table for you."
• "Staff were super friendly and helpful."
• "One of the members of staff, Amanda, was very welcoming and friendly."
• "Lovely staff and great draught selection."
• "The staff were lovely, hard working and very friendly, and the decor is spot-on."
• "Very friendly staff. The gent behind the bar remembered our drinks order which is always a lovely touch."
• "The barman (Tealin?) was excellent. Great sense of humour and engaged with everyone."
• "The staff are so friendly, had lovely chats with one lovely girl about RAF coningsby!"

Cons:

• "Team not interested that work there waited ten minutes just for someone to come behind the bar."
• "Unfortunately the drinks and service were poor."
• "Waited 1 hour and 40 mins for a burger and fish and chips, no one came and apologized for the wait."
• "Waited almost 30 minutes just for our drinks and it wasn't even busy."
• "Shocking customer service, argumentative and aggressive staff, terrible attitudes."
• "Staff inadequate food disgusting waste of hard earned money would never recommend the awful place."
• "Food was very nice but we had a long wait for it, which we wouldn’t usually mind but it was unbearably hot inside."
• "Very poor service, long wait for food."

Food Quality

Pros:

• "The food was piping hot and delicious. Definitely recommended the peri peri sourdough wrap it was gorgeous."
• "Food was amazing! Best burger I’ve had in a while, juicy & cooked to perfection!"
• "Popped in for some food and a quick drink. The food was really good."
• "What a fabulous little place, friendly staff, quick service + the best pub food I've had for a while!"
• "The food was very nice. We got another round of drinks and asked for the menu to choose desserts."
• "Food arrived quickly even though stated it will be 60 minute wait. There wasn't a lot of vegetarian options."
• "The food is really nice, presented well.....there may be a bit of a wait even when not busy but it'd cooked to order not mcdonalds....and worth the wait."
• "Food was very nice indeed, enjoyed by all and perfect portion size."

Cons:

• "Food was nice but side salad was warm weird."
• "Terrible service. We waited almost 30 minutes just for our drinks and it wasn't even busy."
• "Food was terrible and the wait was long if I hadn't had to pay at the time of ordering we would have cancelled."
• "Disappointing. Once again many starters and main dishes unavailable,this happened the last time we booked."
• "Avoid Sunday lunch a complete rip off and not the best."
• "Food arrived lukewarm, the pie crust was raw underneath and sides."
• "Very disappointed !! food served over cooked and hard Southern fried chicken burger and was sent it back!"
• "Food was stale and precooked, got our order wrong and missed one meal entirely."

Atmosphere and Decor

Pros:

• "Lovely pub, nice atmosphere."
• "Once inside it was very open and accessible, comfortable and a lovely atmosphere!"
• "Lovely and well kept pub, especially the outdoor seating area very clean."
• "The outdoor area is fantastic and just goes to show a carpark area can be transformed into a beautiful surrounding with a little imagination!"
• "The Christmas market was on, our annual pilgrimage with a grandson who loves it. Stopped at the mall for a hot chocolate each and very nice too."
• "Great pub with a good atmosphere and quality beers."
• "It's a relaxing environment. Locals are all nice and welcoming and staff are helpful at all times."
• "First time I've been in for years, it's now had a makeover & very good it is too, good for groups & families."

Cons:

• "Only got mauled here by a rogue swan."
• "Food menu was not the same as advertised on the website - bitterly disappointed and ruined our visit."
• "The place itself is nicely decorated and clean with polite staff. The food however was disappointing!"
• "The covid 19 procedures are the most extreme ones that I've ever seen. It's like queuing for the most disappointing Rollercoaster ride you'll ever experience."
• "Don’t judge a book by its cover. Beautiful looking pub but food is poorly cooked (over done and dry) and over priced."
• "The toilets were beautifully decorated."
• "Always visit here when in the area, always good. However, on our last visit we were told our order would be 40mins."
• "I did try the other ales and they were very nice so my mistake I should have asked about the Doom Bar and why it was so cold, been back since as it really is a nice place."