Tortilla Victoria Reviews Summary

Customer Service

Pros:

• "Girlfriend ordered medium bowl, served by friendly, polite woman who gave a generous portion."
• "Dayanara has given us excellent care, she has recommended us and we have loved everything."
• "Especially some girl called Nikki, my grandma asked some questions about the food and she was so easy to speak with."
• "plus Diana one of the girls that works there is always welcoming and charming."
• "I visited on June 12 and had an outstanding experience. I was served by friendly, professional and such kind staff."
• "The person in the till told me about the deals and she was very friendly."
• "Staff were super friendly & helpful too."

Cons:

• "The staff needs to smile a bit."
• "Rude staff! I queued for 10 minutes only to be told I was queuing in the wrong place so I was told to go to back of queue."
• "Quite possibly the rudest service team I have experienced for some time."
• "Worst customer service ever- girl at counter was exceptionally rude."
• "Horrid experience I had here yesterday... customer service is terrible."
• "The customer service was very mediocre - my girlfriend was trying to ask the staff member what fillings she can have in her burrito and the person gave her a very blank look."
• "Probably the rudest and slowest service I’ve ever encountered."

Food Quality

Pros:

• "Super tasty, guacamole tasted so fresh, I loved the mixed of flavours."
• "Loved the hospitality of the store! Burrito tasted fresh and tasty!"
• "Ordered food from here today and I am surprised that the burritos were still hot and fresh!"
• "There food is freshly cooked and well served."
• "I highly recommend Tortilla Victoria for anyone looking for a great Mexican food!"
• "The food was delicious and the team was so lovely and friendly."
• "One of the best Mexican foods I ever had absolutely delicious."

Cons:

• "Hygiene does not exist in this place I don’t care or trust what the ratings say!"
• "Asked for a veggie burrito, was served a chicken one."
• "After eating - I can safely it was bland, completely tasteless & the meat was full of fatty lumps."
• "Although the rice was a bit raw, the churros were not fresh enough."
• "The burrito itself was very soggy and poorly built, literally coming apart as soon as I picked it up."
• "Unfortunately the Chicken in the burrito was full of fat."
• "Another major problem is that the chicken in our burritos appeared to have been raw."

Cleanliness and Hygiene

Pros:

• "I was also very reassured to see them following Covid guidelines very strictly."
• "Polite staff, clean tables and over all nice experience."
• "Clean tables."

Cons:

• "Always they are missing of some ingredients...no forks where they should be, tables and cheers are filthy."
• "Horrible!!!!!!! Tables were filthy there was old food stuck on and look like no one was even cleaning the table lsnwhen people left."
• "The place is noisy and pretty dirty, the service below expectations - avoid it."
• "Whole restaurant was filthy, and staff were miserable!"
• "There were flies around the food and the staff seemed extremely nonchalant."
• "None of the staff were wearing gloves which was quite surprising and unpleasant to see."
• "The bin was also too full, takes seconds to change the bag."

Value for Money

Pros:

• "Reasonable priced, and decent sized portions."
• "Tortilla is great. The most filling, cheap (and borderline) option if you need something quick."
• "I would say the best burrito place in london, great customer service, reasonable prices."

Cons:

• "You pay a hefty £8.20 for a large burrito and the server is only interested to give you 60% content to what you pay for."
• "£5.80 was definitely not worth the wait nor the price."
• "I got the naked burrito and the amount of food for £8 is appalling! 2 spoons of rice,1 spoon of chicken and some beans and salad."
• "Even jalapeno is extra!! No wonder they had no customers."
• "Apparently going for the vegetarian option means you just pay the same amount for less food."
• "Gave Guacamole portion that was so much smaller than normal."
• "Would have given four stars but the amount of meat you get can be quite variable."