All Terrain Cycles Reviews Summary

Customer Service

Pros:

• "All the staff are welcoming, knowledgable, professional and friendly."
• "The person (Dom) that served me was very knowledgeable and a large amount of stock to look at."
• "Danny was brilliant in helping us out, very knowledgable and endlessly patient with all our questions."
• "Natasha at ATC was very helpful and resolved the issue efficiently hence 5 stars."
• "Very helpful and knowledgeable staff. Good with kids."
• "The service I received from Danny was above and beyond anywhere else I have been."
• "The guy on the shop floor (damo) was so helpful when I took the bike in and couldn't do enough to help."

Cons:

• "Every time I have used this bike shop I've experienced nothing other than poor/rude customer service."
• "Very poor service I made an order applied through klarna which is fine but the sales service will not even reply for emails."
• "Popped in to the shop today to replenish my cycling gear only to find out that we could not walk around, I had to be followed around and felt rushed."
• "The staff working on the cashier have very limited if barely any knowledge of bikes and always refer to their workshop staff."
• "When I arrived at the store, I virtually had the place to myself, but the three members of staff on duty were more interested in their phones and goofing off than finding out how they could help."
• "Poor service and lied to me when they failed to deliver it for 2 days straight."
• "Absolute RACISTS Won't visit store again and spend money elsewhere. Disgusting service."

Delivery Time

Pros:

• "It was delivered Tuesday lunchtime."
• "Great company, ordered bike, it came 3-4 days later, simple set-up, gears were indexed nicely, brakes good, tyres pumped up!"
• "First class. Bike in stock and dispatched quickly."
• "The bike was dispatched the day after order, and arrived just a couple of days later."
• "Bike for my daughter was purchased online on the Saturday and was delivered by the Wednesday."
• "Ordered a new road bike from ATC, delivered 2 days after purchase."
• "From ordering bike to delivery was 2 days."

Cons:

• "Where we were 'slightly' let down was the delivery courier."

Product Quality

Pros:

• "Some serious Bikes in stock."
• "Mine was ex-display but was as new in all respects, so very happy."
• "The bike itself is amazing, so light and fast, with really good specs for an entry level MTB, and can easily be upgraded."
• "The bike was thoroughly wrapped up and protected from damage, the trek dual sport 3 looked absolutely stunning in factory orange."
• "The bike came really well packaged, anything that could be damaged or marked was wrapped up well and protected."
• "Bike comes partially built and all you have to do is insert the handle bars and seat and attach the rear wheel."
• "The bikes are performing faultlessly and I believe that they are a superb product technology wise."