Address: Embassy House, Queen's Ave, Bristol BS8 1SB, United Kingdom
Phone: +441174578624
Rating: 4.6
based on 154 reviews.
Customer Service
Pros:
"Thanks for the fantastic guidance from the Trek Bristol team."
"Great customer service. Would especially call out Michael; dealt with all the issues I had with my cycle to work scheme provider and lent me a bike to cover the period of time it took them to receive payment."
"Friendly staff who were able to solve my issue instantly on arrival."
"The customer service here is second to none, the guys are friendly, helpful, knowledgeable, genuinely enthusiastic about the industry and the kit and patient."
"Huge variety of bikes and plenty of friendly, knowledgeable staff who are happy to help."
"All of the team in Trek Bicycle Bristol are very professional, friendly and extremely knowledgeable!"
"All of the staff were exceptionally helpful, knowledgeable, friendly and patient in taking me through options."
Cons:
"Just called into bike uk today to be told they couldn’t find our bikes in the store, so we were told to return 30 minutes later."
"Customer service needs working on too - they were pretty rude when we told them about the problem."
"Had some poor advice from some of the staff at this store, ended up buying a bike over £1k in the wrong size."
"Bike UK, at the very least, needs to have a consistent store policy as being confronted by staff for price matching was not a good experience."
"Terrible service from a group of people (I can't sum as a team)."
"Very odd experience when I visited. I had to wait at the barrier... Was aggressively told I could come in, but couldn't touch anything....!"
"Recently, I have asked to buy price matched products and been told that I'm 'killing the bike industry' in a somewhat confrontational manner."
Bike Servicing and Repairs
Pros:
"The mechanic also sorted some creaks and groans I've long since accepted as 'old bike' noises."
"After a service it feels like a brand new bike."
"The mechanic swapped out the inner cable then and there to get me back on the road."
"Amazing customer service! I went in today as my bike's chain broke and they fixed it on the spot in probably less than 10 minutes."
"Left my bike with these guys to have my single speed chain replaced. They replaced it fine and also rang me up during the day to offer to balance the brakes and fix my clunky bottom bracket too."
"The mechanic does a fantastic job, he is very thorough and really takes the time to inspect the bike and talk through what needs to be done."
"They swapped the pads at the speed of light, only charging us for the spare parts."
Cons:
"Apparently there were a lot of things wrong with the bike, which also needed fixing."
"A bad experience buying a bike here. Gear set up wasn't right, dust caps and rings on inter tubes not fitted."
"Won't be going back. They left grease on the disc brakes after a service, leaving a pretty dangerous bike to ride."
"Repair staff were very unhelpful."
"In my last experience I got back my bike in worse conditions than when I brought it in and dangerous to ride."
"After holding the bike for 4 weeks without doing any repairs they eventually told me it wasn't worth repairing."
"Really disappointed. Phoned to arrange a service of my Trek bike purchased from Bike UK that included lifetime free basic servicing only to be told that due to the recent takeover of Trek bikes they are no longer offering this."
Staff and Expertise
Pros:
"Stu was super friendly, very cheery, treated my Kids bike with respect."
"Stuart at Bike Uk gave me a detailed lesson on gear set up, he was extremely generous with his knowledge and approach."
"Everyone at Bike UK is helpful."
"The staff are super friendly, extremely knowledgeable and highly skilled."
"Staff here are extremely knowledgeable and genuinely interested in getting your bike to the best that it can be."
"The staff are knowledgable and helpful, and the shop is much more well stocked than others I have been to in Bristol."
"They are knowledgable, patient and genuinely passionate about all aspects of biking."
Cons:
"At least one of the mechanics has been rude and patronizing on several occasions."
"Normally really friendly but today I experienced non-existent customer service."
"Just went into store. Selected a jacket without needing help went to check out and was ignored for so long I left without the jacket."
"No one working in the shop acknowledged my presence."
"I waited 25-30 mins but nobody was available. There were other customers in a similar situation to myself."
"Called in the shop this week to buy a Full suspension bike for my son and spend a few £1000 pounds on an Xmas present, no one approached me to see if I need any assistance."
"Nobody helped me go through the pros and cons of each bike and they would only show me the ones they had on display, which were mainly men's."
Product and Store Experience
Pros:
"The team from Trek Bicycle Bristol turned my bad luck day into a lucky one: on my way from Cardiff to Utrecht, the luggage carrier from my bike broke."
"Great friendly service and they gave my lad a few extras for his birthday as he was polite and so excited."
"This bike shop is very good.called here to buy a road racing bike and thanks to the sales guy Grant's racing knowledge decided on a orbea orca aero custom."
"Great variety of bikes where everyone will find something for themselves. Excellent and professional customer service."
"Brilliant service and super helpful staff. Bought a new MTB and staff swapped out and fitted a new Revert dropper post to ensure the bike was a perfect fit."
"Great independent bike shop with friendly and knowledgeable staff, a huge range of bikes, products and clothing."
"Best bike shop in the country."
Cons:
"If you're taller than 6ft, they don't stock any bikes big enough for you to try."
"The last experience, which made me write this review, was by far the worst."
"Good shop but a bit of a disappointing experience."
"When I picked up the bike it wasn't made clear to me until after payment that the price of £45 was for only 1 tyre, not 2."
"Very disappointed at the time wasted with this shop... Really terrible customer service."
"Counted 5 different lines without prices on, not sure why."
"Basically, I feel I'm being asked to be mugged off on a huge mark-up."