"The sales assistant on the phone was very rude and obnoxious."
"The workers can't even look you in the eye, and have no interest in helping you."
"Very disappointed with the service in the shop. Had a shrug from one guy who said he was busy, didn't attempt to find anyone else until I asked."
"Terrible customer service!"
Product Availability and Delivery
Pros:
"I've bought a number of bikes from evans over the years. They are good in the sale and have a massive stock, especially online."
"The shop itself is big and well stocked with plenty to choose from."
"I collected my new Specialized Turbo Levo yesterday and Matt was more than helpful with the hand over & spent a lot of time helping me get the bike set up."
"I ordered a Caad 8 through the website and got a prompt call from Greig at the shop to ask when I wanted to collect."
"I bought a Trek Dual Sport + e-bike online and had delivered to Evans' Bristol store."
"Thank you to the team in Bristol for my new bike. The website was down so I emailed the shop directly who ordered everything in for me no problem."
"Excellent, friendly service, thanks to Tristan reserved my Trek Domane AL5 over the phone which I collected a week later, set the bike up great, fitted my SPD pedals really pleased."
Cons:
"I ordered a bike more than 3 weeks ago which stated online that it would be available to collect within 2/3 days."
"Avoid Evans like the plague. Bought item online came damaged."
"Such a frustrating and time-wasting experience. Ordered tyres online along with small bottle of sealant. Got an email later telling me they are out of stock."
"Poor service from the start. I was initially advised my online ordered bike would be 48hrs, then received a call a few days later to say there was a hold up and it would be another week."
"Picked up the bike today but unfortunately to my surprise it was not the colour that I have ordered."
"Then on the collection day they called me that the bike is faulty and they have to re-order it."
"Wrong bike was sent to me and both refused to do anything about it, so I've got an unhappy boy with the wrong bike."
Technical Support and Repairs
Pros:
"Matt who served me was super knowledgeable and talked me through all the options."
"I was helped by Mike & Elliott to find a replacement front wheel."
"Had a really good experience here: I broke the quick release skewer on my rear wheel on the way to work and they found an old one in the repair shop."
"The team were super useful and gave some great tips for what to consider."
"Really good customer service. Have just taken my bike in because my disc brake pistons wouldn't return enough for me to insert the new pads."
"I needed to change the brakes on my bike and the personnel was super helpful in helping me find the right brake pads, as well as installing them."
"The member of staff promptly got my bike on a stand, dismantled the brakes, found which brake pad was needed, brought out two replacements then reassembled them in 5 mins."
Cons:
"I had booked a ‘good service’ at the store approximately 1 week in advance via the online booking system. Upon arrival I was told almost immediately that they would not be able to complete said service because they did not have enough time."
"Appalling service received from Evans cycles Bristol. Booked bike in to replace broken part, promised a phone call in a couple days to get an update. Days pass with no communication."
"Very poor bike service, better take to your local bike shop."
"Told what issue I had with bicycle and both times issue was back within 2 weeks."
"The Evans mechanic either didn't know what he was doing, was trying to RIP ME OFF or just told me this story because he didn't want to do the work."
"Went to the store to get an update on my Specialized - a service that all Specialized dealers are required to do for free. Initially I was told they wouldn’t be able to do it for a month."
"Abysmal service from start to finish. Took online purchased bike into Bristol store to fix small issue under warranty."