KFC Northampton - Riverside Retail Park Reviews Summary

Service

Pros:

• "Staff are excellent."
• "The guy serving was polite."
• "Always friendly staff, whether its inside or through the drive thru, always a professional service given."
• "The staff were very helpful and friendly."
• "The service was quick and the food was fresh and the staff were helpful and pleasant."
• "Great service food was not greasy and actually amazing to eat."
• "Nice and clean with good service."

Cons:

• "Staff don't know what they sell...I had to enlighten them."
• "Absolutely terrible service. Young girl was not interested in serving us."
• "Service very slow, given out of date coleslaw (no apology when I complained.)"
• "Service was poor. Lady was miserable wasn’t welcoming and just looked like she didn’t want to be here."
• "Service was not good had to wait 25 minutes for food and the burger was cold."
• "Rude, disrespectful manager with no customer service skills."
• "Service extremely slow."

Cleanliness

Pros:

• "OMG what a difference it was clean and tidy."
• "The restaurant itself was spotless."
• "Major improvements well done!"
• "Clean and roomy restaurant."
• "Coffee is good there as well, clean place friendly staff quick service."

Cons:

• "Place has not been cleaned properly for some time."
• "The gents toilets where properly grim."
• "Every table is filthy, the staff always forget a drink or side order."
• "Toilets are disgusting. Toilet roll all over toilets not flushed and they stink."
• "The toilets were really filthy too."
• "Just so dirty, tables not wiped, bins over flowing and toilets are just nasty."
• "Awful restaurant smelt of urine and toilets were disgusting, i wonder how clean and hygienic they with the food as well."

Food Quality

Pros:

• "Thank the maker the food was piping hot. Chips were lovely."
• "Always fresh chicken, quick never have to park up and wait like McDonald's do."
• "Tasty food and very spicy hot wings."
• "The food was out of this world, lovely fresh moist chicken (in fact I say it was the best KFC I've tasted)."
• "The food was ready so quickly, I'd hardly managed to sit down on my seat after ordering before I had to go and collect my meal."
• "The food is as good as any other KFC."
• "But my food was hot and very nice."

Cons:

• "The food is always under cooked."
• "On the whole it is what it is for some unhealthy chicken based food stuff."
• "Had to wait a while at drive through. Result was cold non fresh food."
• "The food from this place is so bland. No flavour as KFC should be."
• "Hot wings from today's order not eatable."
• "Coating on chicken soft, tasteless and bland!"
• "Went to take the kids after football match... the chicken was really undercooked we didn't even eat it."

Order Accuracy

Pros:

• "Check your order before you leave to make sure your order is correct."
• "Note to everyone, before you leave to go home with your meal. Please check you have everything you paid for."

Cons:

• "Once again we've placed an order (£24) only to get home & some of it is missing."
• "Two times happened to order for drive thru and when I got home there was missing items from my order."
• "When I got home I found that some of the order was missing, and some of it was incorrect."
• "Literally the worst KFC every time is something wrong. ordered a zinger tower box meal with gravy and pepsi. Mine came with corn on the cob and 7up i mean how the hell do you get it soo wrong."
• "Visited the drive through for a boneless feast. Got home what no chips!!!"
• "Northampton Riverside Drive Thru 15 minutes ago 2010 14/07/21. Food missing from my order, no receipt in bag."
• "Ordered a Double gravy bucket and hot wings as additional order today and given the chicken legs only no other pieces."

Customer Experience

Pros:

• "I had the wrong money on me and was £1 short. Very nice lady said no problem and let me take my food."
• "People may slate fast food, but this place was really great."

Cons:

• "This was definitely my last visit to KFC Riverside Northampton and I will be reporting this to the health inspector."
• "KFC was discrimination. A motorcycle is still a vehicle. Customer service terrible was terrible for me and everyone behind."
• "Very bad experience. They either don't care or need to work on making things better."
• "Staff clearly couldn't be bothered about anything."
• "Food was good but the cleanliness of the restaurant was poor."
• "Waited ages at drive through speaker, couldn't hear or understand the woman taking order."
• "I'm not asking for silver service but please learn some customer service skills. I'll go to MacDonalds next time at least they pretend to enjoy your custom."