Address: Church Road Unit 22, Bookham Industrial Park, Leatherhead, KT23 3EU, United Kingdom
Phone: +441372456556
Rating: 4.7
based on 127 reviews.
Efficiency and Professionalism
Pros:
"The staff were careful, efficient and very personable."
"They had moved us out in around 2 hours, didn't stop, just got on with it!"
"The team were incredibly efficient and caring about our goods over the three days they were with us."
"Punctual, polite and professional they had the van loaded and unloaded quickly and carefully."
"The team were incredibly professional when it came to loading and transporting our belongings."
"The service, friendliness & professionalism of the removal staff, including all packing, loading & unloading was excellent."
"The movers turned up really promptly and were really efficient and helpful packing up my more valuable/fragile items."
Cons:
"Atrocious on all levels; packing, removal, rebuilding furniture, arguing between crew members, swearing."
"This sort of sharp practice reflects very poorly on Cox's."
"The team who arrived on the day were surly and not prepared to carry out the job that we had been quoted for."
"The service provided was very poor, admittedly we opted out of transit insurance but they didn’t care about our possessions basically!!!"
"Confirmed an appointment for a quote, the guy never turned up, he didn't communicate with us and even his office didn't know where he was."
"Very poor management, woeful packing and appalling after-sales customer service. Never again."
"I was quoted one price then get a call half way through removal adding extra £20 p/hr as 3 men arrived?"
Customer Service and Support
Pros:
"Excellent, friendly, helpful service and very reasonably priced."
"The staff in the office were very helpful friendly and knowledgeable."
"An excellent experience with WH Cox. Superb service from Louis and Tom who were absolute stars and went above and beyond to assist me."
"We selected the full service and were not disappointed, Peter and the whole team were so professional and helpful I cannot thank you all enough for going the extra mile to help our move go so smoothly."
"Their cheerful, positive attitudes made the challenging task of removals much easier."
"Nathalie in the office was the calm person I needed in my panic and was always helpful and efficient - even calling me on a Sunday!"
"Amy from the office was great! Replied to all my emails and phone calls promptly and helpful."
Cons:
"If I hadn't insisted on a final check they would have left their mess and some of my items behind including an expensive TV. So much unnecessary damage to my furniture."
"They put a hole through my rattan garden furniture and never told me what happened."
"The 'packing' left a broken printer, lost screws for an expensive display cabinet and a cracked mirrored table which had obviously been dropped on one end."
"I made an appointment with this company for one of their surveyors to come round and give me a quote for removals and storage, but he failed to turn up."
"Had to leave one star as can’t leave a comment - avoid at all costs!!!"
"Although our sale went through our purchase didn’t so it meant negotiations had to take place re storage (all I can say is they are expensive as they were triple the price of others but after negotiation only double)."
"Unfortunately the sub contractor who came to collect the boxes rang very promptly, but then said he was very busy and couldn't possibly collect them until the week after Christmas, over 10 days."
Recommendation and Satisfaction
Pros:
"Would definitely recommend, thank you."
"We are very happy to recommend W.H. Cox & Son Removals and would happily use them again."
"Totally recommend you."
"Would definitely recommend."
"I'd highly recommend WH Cox to anyone who wants a stress-free move."