McDonald's Reviews Summary

Service Speed

Pros:

• "McDonald's is McDonald's wherever you go but at this branch the staff were very nice, friendly and engaging."
• "Really good, professional customer service from Mike today."
• "The staff have been friendly and efficient."
• "Was excellent, food was hot and really well done."
• "The service is good and staff always polite and welcoming."
• "Service was prompt and the restaurant area very clean and well attended by the lady on duty."
• "Super friendly and efficient staff. Made a big order which was taken efficiently, checked and then prepared in a few minutes."

Cons:

• "No stars!!! Waited over half an hour to be served then a further 20 minutes to get out food."
• "Extremely slow service with no explanation as to why?"
• "McDonald's has gone backwards with the order number service system. Where it used to be a fast food outlet, you now have to wait what seems to be an age for your order."
• "Absolutely awful. Have used this place a few lunch times when I worked near by. Always really slooow service no matter how many staff they have."
• "Big queue for drive thru. Patience is required. But staff working hard to get customers through as quickly as possible, without compromising on quality of food."
• "Rubbish, unable to get my van through their drive through, no other way to get served as they have also closed the car park, makes a mockery of Fast food."
• "Queue a mile long because, instead of doing the intelligent thing and putting a sign up saying all the stuff they havent got, you have to get to the window and guess."

Food Quality

Pros:

• "Food was hot, how is supposed to be."
• "Food was good today. Chocolate milkshake tasted chocolatey, (doesn't always) and fries were crisp and hot (not always)."
• "The breakfast was hot and tasty as you would expect from a good franchise."
• "The best McDs in Northampton hands down! They always get the order right and it's always fresh."
• "Food great, best maccys in a long time as Bedford is our local!"
• "It was great the tables are clean and wiped right after someone's finished a meal they have table service and ordering tablets."
• "The food itself was fine."

Cons:

• "Fries very very crisp and very dark brown - verging on inedible."
• "Terrible as usual, floppy fries and chocolate milkshake that had virtually no discernable chocolate in it at all."
• "Food was OK, although the bun was a little overdone."
• "Food quality was bad. All 3 meals below expected standard."
• "Thought I'd grab a large meal on the way home after a long drive. Got home and discovered that my 'large' fries would look better in a happy meal."
• "The fries were horrible. Almost cold and not freshly fried."
• "Very dirty, food not even warm, only one happy meal toy, told by staff."

Staff and Customer Service

Pros:

• "Same old McDonald's, I use this one a lot when taking my son to see his mother. The one thing I will say, the staff here are better than a lot of McDonald's, very helpful, always busy and make a fuss of the kids."
• "Really nice since they have updated it. The staff are very friendly and helpful."
• "The staff at this McDonald's couldn't have been more nicer than they was went in there and my sister had a diabetic attack and they helped me get her sorted with no hesitation."
• "Can't fault them. Sat in restaurant for 2 hrs whilst my car was being serviced. The coffee was as good as of the coffee shop chains and the staff were extremely friendly and helpful."
• "Brilliant service. I bring a learning disabilities gentleman every week and they are so kind and understanding towards him. Nothing is too much trouble."
• "The staff here are great."
• "Lovely place to eat and drink at lunchtime or later, evening meal. Beautiful atmosphere, cooling temperatures with air conditioning and lots of seated areas."

Cons:

• "Worst McDonald's I have ever been to. Slow lazy staff."
• "USLESS UTTER USLESS, NEVER CAN THEY GET ONE SIMPLE THING RIGHT. UNBELIEVABLE THE LEVEL OF INEPTNESS AT THIS BRANCH."
• "Just a normal crappy McDonald's, no staff want to talking, they don't seem interested in customers or the job at hand."
• "Very poor customer service. Store management blame customers for their own machinery issues. Very rude and show a lack of empathy towards children celebrating their birthdays."
• "Always get my food wrong and my burger is always burnt me and 18 kids can't eat anymore we are all going to to starve thanks to this McDonald's..."
• "Bad attitude! Whilst we were ordering the server kept sighing and had no patience."
• "Very badly run/managed. I would hate to see it busy."

Cleanliness and Facilities

Pros:

• "It was also, including the toilets clean and tidy. Thank you."
• "Car park clean bins not overflowing."
• "The indoor seating area was very clean and social distancing measures were in place."
• "The store is always clean especially the toilets."
• "Main seating area was clean enough but the ladies loo's left a lot to be desired 😲"
• "But he offered us substitutes so not a write off of a visit. Great service."
• "The new refurbishment has made this place a great place to eat in finally."

Cons:

• "Worst mcdonalds up to date I have ever stepped foot in."
• "Got my food OK, apart from the sauces, server even asked me if I wanted anymore sauces, said no, got home and the fools hadn't put any in at all."
• "Parking available at the retail area, but it's a small walk."
• "Parking is a little awkward as car park is tight and one way, people leaving block those coming in."
• "Service ok however poor hygiene... There was no toilet paper in the Gents and the toilet seat in the disabled needed cleaning!"
• "More busy cleaning the tables and seats...sometimes...than cleaning the toilets which were absolutely filthy."
• "The parking outside is atrocious, with very few spaces and the parking spaces themselves are quite small in width."