David M Robinson Reviews Summary

Customer Service

Pros:

• "Julia served us, what a lovely lady! We weren't spending a great deal in the grand scheme of things but she made us feel so welcome, she was really friendly and her customer service was second to none - what an asset to the business."
• "Mike is so knowledgeable, friendly and helpful that I cannot wait to shop with DMR again."
• "Sophie is simply the loveliest person we have ever met.. her knowledge of the Rolex brand matched with the savvy questions she asked."
• "Special thanks to Tony the jeweller who stayed very late to set new stones into the ring."
• "They have mastered exceeding customer expectations."
• "Thanks for a great evening at the DMR/Tudor event last Thursday evening."
• "I will be using them again without hesitation."

Cons:

• "Really put a dampener on our engagement. So sad."
• "When I went into the store to speak to the assistant manager Pawel, he told me he was too busy to deal with my complaint/issue."
• "Maybe because it was close to closing but a singularly unfriendly member of staff intimated that I had to be an existing customer."
• "Needed a duplicate receipt, was advised to take I.D to store was then told this could not be done, total waste of my time."
• "I got passed from employee to employee with no-one knowing what was going on."
• "Didn't even let us browse just shoved a card in our faces and told us we would need an appointment."
• "This whole charade is never ending and I will never purchase from this company again, nor will I ever recommend this company to anyone ever again."

Staff Knowledge & Expertise

Pros:

• "Billy had all the rings ready that matched my requirements and was very knowledgeable."
• "Neil's experience and expertise, really helped me get the one I wanted."
• "James Atkinson who’s levels of product knowledge and customer care are second to none!"
• "Michael Allen. He was extremely knowledgeable and took time to explain every detail about my chosen purchase."
• "Neil who went above and beyond to ensure I got the watch I wanted."
• "Alex...takes the time to understand our preferences, guiding us through the breathtaking array of options available."
• "Alice is a true credit to the company."

Cons:

• "Sadly we couldn't get past the doorman."
• "I felt uncomfortable asking for this service, and was asked a couple of times did I purchase the necklace from the shop."
• "I had to chase the store up four times in a two week period after they had not fulfilled their promise of calling me for updates."
• "In the last few months I’ve rang twice and left a message with no reply…sent two emails, again with zero reply."
• "I will never purchase from this company again, nor will I ever recommend this company to anyone ever again."
• "Goldsmiths from now on…..they actually get back to you."
• "This whole charade is never ending and I will never purchase from this company again, nor will I ever recommend this company to anyone ever again."

Product Quality & Selection

Pros:

• "Julia supported me from start to finish in choosing the perfect engagement ring for my fiancé."
• "The completed ring was beautiful and we were very impressed with the standard of care and quality of the workmanship."
• "Jewellery is of beautiful quality and unique design."
• "The staff was immaculate and professional the xmas decorations and the tree was something i would expect to see in a grand hotel."
• "The shop itself is stunning."
• "The surroundings and the staff are all so lovely and welcoming but since the store has had the refit, wow... it's next level."
• "The store is very clean and beautiful."

Cons:

• "Really put a dampener on our engagement. So sad."
• "Needed a duplicate receipt, was advised to take I.D to store was then told this could not be done, total waste of my time."
• "I got passed from employee to employee with no-one knowing what was going on."
• "Didn't even let us browse just shoved a card in our faces and told us we would need an appointment."
• "This whole charade is never ending and I will never purchase from this company again, nor will I ever recommend this company to anyone ever again."
• "Goldsmiths from now on…..they actually get back to you."
• "Sadly we couldn't get past the doorman."