Marshall Volvo Derby Reviews Summary

Category: Volvo dealer

Address: Stadium View, Derby, DE24 8JG, United Kingdom

Phone: +441332972270

Rating: 4.7
based on 195 reviews.

Customer Service Experience

Pros:

  • "The whole experience was great, we didn’t feel pressured and felt reassured - buying our first family car."
  • "Couldn’t ask for a better service, have recommended Marshall Volvo to a few people now."
  • "Really happy with the service provided by Tim at Marshall’s."
  • "Genuinely have never been so impressed by a car dealership."
  • "Tim was very knowledgable and gave us all the information and support we needed in making this decision."
  • "Fantastic customer service from all the staff, especially John Lord who took us through each step of purchasing our XC60 Volvo."
  • "Dan also kept me informed on the car's progress and updated delivery timescales."
  • "Qash, the manager, really cares and personally made sure I was satisfied."

Cons:

  • "Disappointed with the aftercare. From my recent experience, it feels that once your money is in their bank, you’re no longer a priority."
  • "Things are not always 100%, I get that, but things are just going on and on."
  • "The service department never answer the phone! 2 months ago I left a 1-star review for the reason above."
  • "Very poor service and rude staff. Told to sit down on one of their seats, turned out to be soaking wet, no apology."
  • "Terrible experience, they offered to buy my car and then wouldn't put the quote in writing."
  • "Trying for 3 days to book my 2019 XC60 in for a recall and knocking. Was promised that someone would call me back but they never did."
  • "This garage must have the worst customer service ever. I tried calling four times to book in for a service."
  • "When walking in to Marshall Volvo Derby, all staff were friendly and polite, the service desk experience was smooth and I had regular updates."

Vehicle Quality and Performance

Pros:

  • "We test drove a car in the same spec as we wanted."
  • "We were sold! We test drove a car in the same spec as we wanted."
  • "I got a brand new Volvo through Marshall’s from Dan."
  • "The car was then fully prepared to a high standard in a few days for collection."
  • "After being a Land Rover customer I have now swapped to a new XC60 and the drive quality is second to none."
  • "Just took delivery of my V60 and l have to say the experience was a pleasure from start to finish."
  • "I picked up my new C40 today and I had great service from Qash and Pietro!"
  • "Had car in for software update and some minor problems. Update done with no fuss."

Cons:

  • "Car wouldn't start on collection and problem has reoccurred."
  • "The most recent experience was disappointing as a few mistakes were made."
  • "The worst car purchase experience in my life. Car ill prepared, coin tray jammed, USB faulty."
  • "The second year with substandard service. Last year I put it down to Covid but not this year."
  • "Very poor service and rude staff. Kept waiting for 40 minutes just to collect a car from a recall."
  • "Service and MOTC carried out with no problems, seen immediately on arrival and car was ready 2.5 hours later as promised."
  • "I had a great service this week on my Volvo, my car was cleaned & looked great when I collected it."
  • "I took ownership of my brand new XC40 last week after a great service from Tom Read and David Marshall."

Staff Expertise and Knowledge

Pros:

  • "Dan was fab throughout as was the dealership manager!"
  • "Genuinely have never been so impressed by a car dealership. All the staff I have spoken to have been helpful and polite."
  • "Tom was knowledgeable, super helpful, with no pressure selling whatsoever."
  • "Amazing service from Natalie in sales. She found the perfect car for us."
  • "Sales Exec Natalie Calver was professional and first class in vehicle explanation and handover."
  • "I was very impressed with Natalie for going the extra mile to deliver the car to our door."
  • "I went to great lengths to ensure that I could adhere to the appointment, only to be met with Marshall Volvo Derby's shocking mismanagement."
  • "Caroline in reception welcomed me and my dog and ensured we were comfortable while a mechanic kindly did a temporary fix."

Cons:

  • "The sales team were on hand to return my keys and go through all my paperwork."
  • "I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start to my dealings with the Marshall Motor Group."
  • "I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start."
  • "I was having trouble with my car and whilst passing the dealership, I called in to see if I could get some advice."
  • "I've not bought a new Volvo but if you did and wanted a spare part I'm sure you'd get excellent service."
  • "After being let down at Kwik Fit with my Motability XC40 I walked into Volvo Derby not expecting much but the service and parts team combined were fantastic."
  • "I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start."
  • "I have visited numerous dealerships for car servicing over the years and never have I had such great service."

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