Address: Stadium View, Derby, DE24 8JG, United Kingdom
Phone: +441332972270
Rating: 4.7
based on 195 reviews.
Customer Service Experience
Pros:
"The whole experience was great, we didn’t feel pressured and felt reassured - buying our first family car."
"Couldn’t ask for a better service, have recommended Marshall Volvo to a few people now."
"Really happy with the service provided by Tim at Marshall’s."
"Genuinely have never been so impressed by a car dealership."
"Tim was very knowledgable and gave us all the information and support we needed in making this decision."
"Fantastic customer service from all the staff, especially John Lord who took us through each step of purchasing our XC60 Volvo."
"Dan also kept me informed on the car's progress and updated delivery timescales."
"Qash, the manager, really cares and personally made sure I was satisfied."
Cons:
"Disappointed with the aftercare. From my recent experience, it feels that once your money is in their bank, you’re no longer a priority."
"Things are not always 100%, I get that, but things are just going on and on."
"The service department never answer the phone! 2 months ago I left a 1-star review for the reason above."
"Very poor service and rude staff. Told to sit down on one of their seats, turned out to be soaking wet, no apology."
"Terrible experience, they offered to buy my car and then wouldn't put the quote in writing."
"Trying for 3 days to book my 2019 XC60 in for a recall and knocking. Was promised that someone would call me back but they never did."
"This garage must have the worst customer service ever. I tried calling four times to book in for a service."
"When walking in to Marshall Volvo Derby, all staff were friendly and polite, the service desk experience was smooth and I had regular updates."
Vehicle Quality and Performance
Pros:
"We test drove a car in the same spec as we wanted."
"We were sold! We test drove a car in the same spec as we wanted."
"I got a brand new Volvo through Marshall’s from Dan."
"The car was then fully prepared to a high standard in a few days for collection."
"After being a Land Rover customer I have now swapped to a new XC60 and the drive quality is second to none."
"Just took delivery of my V60 and l have to say the experience was a pleasure from start to finish."
"I picked up my new C40 today and I had great service from Qash and Pietro!"
"Had car in for software update and some minor problems. Update done with no fuss."
Cons:
"Car wouldn't start on collection and problem has reoccurred."
"The most recent experience was disappointing as a few mistakes were made."
"The worst car purchase experience in my life. Car ill prepared, coin tray jammed, USB faulty."
"The second year with substandard service. Last year I put it down to Covid but not this year."
"Very poor service and rude staff. Kept waiting for 40 minutes just to collect a car from a recall."
"Service and MOTC carried out with no problems, seen immediately on arrival and car was ready 2.5 hours later as promised."
"I had a great service this week on my Volvo, my car was cleaned & looked great when I collected it."
"I took ownership of my brand new XC40 last week after a great service from Tom Read and David Marshall."
Staff Expertise and Knowledge
Pros:
"Dan was fab throughout as was the dealership manager!"
"Genuinely have never been so impressed by a car dealership. All the staff I have spoken to have been helpful and polite."
"Tom was knowledgeable, super helpful, with no pressure selling whatsoever."
"Amazing service from Natalie in sales. She found the perfect car for us."
"Sales Exec Natalie Calver was professional and first class in vehicle explanation and handover."
"I was very impressed with Natalie for going the extra mile to deliver the car to our door."
"I went to great lengths to ensure that I could adhere to the appointment, only to be met with Marshall Volvo Derby's shocking mismanagement."
"Caroline in reception welcomed me and my dog and ensured we were comfortable while a mechanic kindly did a temporary fix."
Cons:
"The sales team were on hand to return my keys and go through all my paperwork."
"I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start to my dealings with the Marshall Motor Group."
"I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start."
"I was having trouble with my car and whilst passing the dealership, I called in to see if I could get some advice."
"I've not bought a new Volvo but if you did and wanted a spare part I'm sure you'd get excellent service."
"After being let down at Kwik Fit with my Motability XC40 I walked into Volvo Derby not expecting much but the service and parts team combined were fantastic."
"I would like to pass my thanks to the team at Marshall Derby for their assistance following a rocky start."
"I have visited numerous dealerships for car servicing over the years and never have I had such great service."