Address: Riverside Retail Park, Electric Ave, Nottingham NG2 1RS, United Kingdom
Phone: +441158284533
Rating: 4.5
based on 177 reviews.
Customer Service
Pros:
"Staff were lovely and they managed to fit our vehicle in straight away and found the fault."
"I found the staff to be thoroughly professional and they went the extra mile to make sure I was satisfied customer."
"Very friendly and helpful staff on the service department, especially Natalie."
"We have collected our new Volvo today and I have to say we are extremely pleased with the outstanding customer service we have received!"
"Hiten was ready and waiting for us as arranged, everything was sorted quickly for the test drive."
"After 2 times visit in Marshall Garage. Professional service, Car care No1."
"Any work is carried out professionally, and is clearly communicated."
Cons:
"Disgusted with the poor care and professionalism received by the guarantee department."
"I was trying to buy a car from this dealership... Shocking service, I'm trying to spend a decent amount of money on a car and they didn't want anything to do with me."
"Poor service bought a car from Nottingham Volvo had a list of problems."
"There was no-one there to greet us, answer questions, explain what to do etc."
"Never, never and never will go near this place again. Buyer beware."
"Owner is a clown and staff customer services skills are zero."
"The Service and parts dept's speak to you as if they're doing you a favour much of the time."
Sales Experience
Pros:
"Visited this place one week ago, and was attended to by a sales person (Pietro) who persisted in trying to interest me in one financing scheme or another."
"Bought a used Toyota corrola from here 4 months ago, I was delt with by a guy called Hitan who was very knowledgeable."
"I was dealt with extremely professionally by Hiten Mistry throughout the process of buying my approved used XC40."
"Martyn dealt with us from start to finish, very helpful and friendly and went out of his way to accommodate the fact we were coming from over 100 miles away to view and then subsequently collect the car."
"Thank you to Wendy & Glen at Marshall Volvo Nottingham for a great deal on my new XC60."
"I would definitely recommend this dealer, and in particular Chris and Byron the Sales Manger."
"I just wanted to write to say what great service I have had from this dealer recently."
Cons:
"Personally I would stay away from Marshalls."
"Also, do not buy the LifeShine Gold Protection at a cost of £399 with the promise that this was applied during each service and would keep the paintwork in perfect condition."
"But they take your money and don't give you the product which you have paid for."
"I drove to this site on Saturday to collect a pre ordered part that couldn't be paid for over the phone or posted... only to find the parts man had just gone home!"
"It is unfortunate that we were unable to agree a mutually beneficial arrangement during my visit to the showroom."
"When you buy a car from Volvo Nottingham. And you check the car and find it as no locking wheel nut socket... This as got to be the worst customer care I have ever received in my life."
"They selling approved used car which is not. I buy car from marshall nottingham worth £33500 and car keep pulling to the left been few places can't rectify the issue."
Product Quality
Pros:
"Great Car, Great price and loved the videos."
"I am delighted with my V90 and would recommend anyone to use Marshall Volvo in Nottingham!"
"Purchased a new XC60 Inscription from Tom @ Marshalls in Nottingham and can't speak highly enough of him and the dealership, professional, knowledgeable and courteous through out."
"I Drive a XC60 D5, 2016, supplied by Marshall's at Nottingham. All staff goes that extra mile to help, from sales, the fabulous Amber on service the Technical staff car washers."
"Just taken delivery of a Volvo XC60 D5. A superb vehicle which has totally lived up to my expectations."
"We are 100% satisfied with the experience and, of course the car itself."
"The car has been great, thank you 👍🏻."
Cons:
"I love Volvo, but I regret that in Nottingham there is an irresponsible team with no trust."
"Good cars but I would avoid using Volvo garages."
"Do not buy car from this garage they are scamming people. Also star legal action action against them to putting my life to danger because selling faulty car."
"This probably was a one off poor car but should never have been offered for sale until repaired correctly."
"Under staffed weekend they Have a red xc40 that I popped over to look at but was disappointed with the body work."
"Alloys oxidised and lacquer coming off soon after glossy shine of forecourt wash came off."
"We bought an 18 month old top of the range V40 from these charlatans, they said they had done all their checks and trusted them to do so."
After Sales Support
Pros:
"The after service has been great, there was a small fault with the boot and Andy remained quick to reply to emails and get this resolved."
"Had a great experience purchasing a used approved Volvo V60 estate from Marshalls Nottingham."
"As a high mileage driver, I’m a regular in the service department and have experienced nothing but great customer service from the team."
"We will definitely use them again and recommend them 100%."
"Great service from start to finish, highly recommended."
"The cherry on the cake is that my car is cleaned and returned to me in showroom condition."
"The aftercare service we've received so far has been brilliant which reaffirms that we made the right decision."
Cons:
"Do not use this dealership, they damaged my car and despite complaining to Ian (the GM) and direct to Volvo UK I am still being ignored."
"Would highly recommend, the cars are great too!"
"I really regret trusting them in first place, they clearly can not be trusted."
"The customer experience is absolutely shocking!!"
"Marshall Volvo Nottingham were very polite when they sell you the car but don't care if you have problems with it."
"I will never buy a volvo again put me off from this bad customer service."
"I don’t recommend using this Dealer. My car was damaged and I was told that I delivered the car with damage, which is not true."