Stoneacre Sheffield - Volvo Cars Reviews Summary

Customer Service

Pros:

• "Our sales advisor Sam was brilliant - knowledgeable, friendly and really helpful throughout the process."
• "Jack was the sales rep and was a gent throughout, he was very informative and friendly."
• "A very professional approach from Jack and the team at Stoneacre Volvo making our car buying experience enjoyable and relaxed."
• "Sam the salesman and Les the finance chap were really helpful and friendly."
• "Fantastic service from all involved from start to finish, credit especially to Sam who made the whole process from test drive, ordering and delivery an absolute pleasure."
• "The staff here particularly Kyle were absolutely superb. Really friendly, helpful and worked hard to turn things around quickly."
• "Had an amazing experience with Ges & Les. They were both very helpful and informative."
• "Sam organised the 2 test drives we needed at no point did we feel pressured."

Cons:

• "Worst dealership experience ever. Advised to pay holding deposit by the Sales Manager for car and he told me I would get it back if the car was not what I wanted. Now I don't want the car they have chosen to ignore my emails regarding it refunding, 4 emails and not one reply."
• "First time I give one star on google, however my experience with Stoneacre Volvo Sheffield was not Volvo worthy. I bought a V90 through the Volvo Selekt program and had several issues."
• "What I thought was an Absolutely fantastic experience at Volvo Sheffield.. turned out be be a terrible experience. Supposed to have diagnosed my car with £772 worth of parts and fitment only 2 days later broke down with the exact same fault."
• "Poor performance and NOT what I expected from such a reputable brand. Planned to have my car looked at due to a fault and asked they contact me with details and price once fault diagnosed."
• "Friendly and polite staff but the quality of work by the service department is very poor."
• "The most helpful and down to earth service team members, got in early and asked about my locking wheel nut, they boxed my issue off in as little as 10 minutes."
• "Just visited Volvo as looking to purchase a new car. Went into the show room and two colleagues just walked off into a glass room while we could see one on the computer and the other playing on her phone."
• "I called up today to inquire about a used S90, The car was exactly what I was looking for however when it came down to taking the part exchange vehicle, it was very obvious that with the mileage on my current car the dealer could not be bothered whatsoever."

Pricing and Value

Pros:

• "Volvo have changed their sales method so now the price of cars is fixed across the country. This removes negotiating which I previously hated about buying car."
• "Graham did give me a tank of fuel and a little extra on my PX vehicle, although I think it was my 10 months old daughter's smile that gained the extra."
• "I’ve got a couple of services as part of my deal and although Sheffield isn’t my local dealer, I’ll more than likely be going there."
• "Great experience buying with Stoneacre Sheffield Volvo! We were forced to do a long distance purchase of our Volvo XC90 and I was a little apprehensive to say the least."
• "Just bought an V90 Cross Country Ocean Race in place of a 5 series touring x drive from Stoneacre Volvo in Sheffield... absolutely no competition, Volvo wins hands down."
• "Easy to deal with sales team, very welcoming staff, we probably wasn’t the easiest of customers not knowing what we wanted but nothing was too much trouble for Sam."
• "Fantastic service from all involved from start to finish."
• "Very happy with the whole experience. Pleasant, easy and faultless from start to finish. Got a xc40 for a great price."

Cons:

• "I called up today to inquire about a used S90, The car was exactly what I was looking for however when it came down to taking the part exchange vehicle, it was very obvious that with the mileage on my current car the dealer could not be bothered whatsoever."
• "This is for the Volvo side The service here is friendly, efficient and knowledgeable, but the fact remains that £238 for supplying and programming a second car key and remote is just way too much."
• "Friendly and polite staff but the quality of work by the service department is very poor."
• "What I thought was an Absolutely fantastic experience at Volvo Sheffield.. turned out be be a terrible experience. Supposed to have diagnosed my car with £772 worth of parts and fitment only 2 days later broke down with the exact same fault."
• "Poor performance and NOT what I expected from such a reputable brand. Planned to have my car looked at due to a fault and asked they contact me with details and price once fault diagnosed."
• "First time I give one star on google, however my experience with Stoneacre Volvo Sheffield was not Volvo worthy. I bought a V90 through the Volvo Selekt program and had several issues."
• "Worst dealership experience ever. Advised to pay holding deposit by the Sales Manager for car and he told me I would get it back if the car was not what I wanted. Now I don't want the car they have chosen to ignore my emails regarding it refunding, 4 emails and not one reply."
• "Very fancy new showroom, just a pity that you can't diagnose faults! I've recently paid £750 for a repair to bring it back a few days later with the same fault."