City Motors Independent Volvo Specialist Reviews Summary

Customer Service

Pros:

• "The Service Manager and team could not do enough I asked questions about my Volvo car that were answered straight away in a highly professional manner."
• "Absolutely blown away by the service I received from Mo and Liam whilst purchasing my XC60."
• "Liam made it a very enjoyable customer experience for me and my wife."
• "The staff at City Motors were excellent throughout this saga, they kept me appraised of what was happening and gave me a 'loan' car while mine was off the road."
• "Even after having the Volvo for a month Liam is still on the end of the phone if I need assistance."
• "Had a great experience buying a car and the service from Will was top of the range."
• "From my initial enquiry and subsequent visit to the Volvo dealership, Mo gave an excellent first impression and continued to give exemplary service throughout."

Cons:

• "THEY WILL NOT LEAVE ME ALONE. WEEKLY CALLS FOR A SERVICE I’VE HAD DONE AT VOLVO ELITE."
• "Extremely disappointed! They told me a sensor was seized in the engine and that they couldn’t repair it without potentially snapping the sensor off, which would extensive and costly work."
• "The site is very tight, too tight to really be able to view the cars comfortably."
• "I have however since been back with the Idea of trading in the car and the service was terrible, The second hand car salesman was rude and arrogant."
• "Awful service team. Had my car booked in for a service and for collection. No prior call to keep me updated when car will be collected."
• "Very unimpressed with the customer service at this garage."
• "These people are liars and care little for anything but making a profit. DO NOT USE their services."

Car Purchase & Quality

Pros:

• "We are delighted with our new X40."
• "I would have no hesitation in dealing with them next time I change my car."
• "I couldn’t ask for a better experience. I got a brilliant deal on the car and I’m very happy with it."
• "Second time concurrently back to Volvo, for the amazing XC60 again, which is a dream to drive."
• "Having bought the car, I am 'over the moon' with it, but it might take a bit of time working out how to use all the features of a modern, luxury car, but it will be interesting finding out!"
• "The whole experience, before, during and after the purchase has been wonderful."
• "The XC60 I bought was outstanding quality with an amazing amount of options included."

Cons:

• "We saw a XC40 Inscription pro auto on display and not having drove a Volvo before we were told it had everything on the car, so on having the car for about a month were disappointed that there is not the self dipping full beam on the car."
• "The car was not even charged when I picked it up."
• "I noticed paint peeling off the front bumper... the car was not even 12 months old at the time."
• "Appalling service. Took my Volvo to be fixed here, as I had a service plan with them."
• "Went to trade in my V40 and look at the cross country version. No visitors' car parking apparent so found a spot in the used car section."
• "Car was booked in for a while you wait fix at 11... After 50 mins my car still hadn't moved."
• "In summary, this garage will happily rip you off to the tune of hundreds of pounds."

Staff & Communication

Pros:

• "Liam Palmer, Mo Nur and the team was extremely impressive."
• "I just wanted to say how helpful all the staff were at City Motors in Bristol."
• "Visited this dealership several times over the years, always dealt with James Webb and the service delivered every time is outstanding."
• "Thank you to volvo at City motors. Had my 2nd service today on my volvo v90 momentum T4. Excellent customer service from the moment the service was booked."
• "Another great service from the dedicated professional team at City Motors Volvo today."
• "I am very impressed with the customer service shown during my latest MOT."
• "Will Muller was very attentive and supportive, without making me feel pressured into the sale."

Cons:

• "the service dept here are a lot more expensive to the volvo approved service centre in chippenham. Bristol service manager also claimed that the garage in chippenham do not fit original volvo parts which is untrue."
• "As some of your workers drive around in vehicles with the Volvo name advertised all over them, i suggest you have a word with them about how abusing other road users is probably not the best way to get customers to buy your product."
• "The salesman we dealt with would not return my calls or emails."
• "City Motors had my Volvo in their workshop around half dozen times to try and fix an 'intermittent' fault."
• "Terrible service here, had my XC90 serviced here as they give free breakdown with a service."
• "During this saga, I was in touch with Volvo UK Customer Relations, who expressed sympathy with my complaint, did nothing constructive, but backed Waylands the authorised dealer."
• "Mr Webb authorised the exploratory work to carried out on my car, and, having found the leak and cause, authorised the remedial work to be carried out. City Motors paid for the cost of finding the leak, and the cost of the spares to fix it."