Lookers Volvo Colchester Reviews Summary

Customer Service

Pros:

• "First time I've used Colchester Volvo and the service was amazing."
• "Great personal service and excellent Covid precautions in place for my recent car purchase."
• "Superb service from all staff at Volvo."
• "A big thank you to Rachel and Alex for looking after me today while my Polestar was being looked at."
• "Booked my well used S60 in for recall work while in the area. Excellent service and communications from Gavin Sturley and the team."
• "5 stars for customer service and would highly recommend using Colchester Lookers Volvo."
• "Superb customer service and experience from James at Colchester Volvo."

Cons:

• "Very disappointed with their service, they have been wasting my time, never kept their promises."
• "Spent the afternoon try to get hold of someone in the servicing team."
• "I cannot think why I would return to enjoy Lookers Volvo service again."
• "Timing was appalling - despite telling you that we needed the car back by 4pm."
• "We were not contacted when our vehicle would be available."
• "They told me it is not their problem and the first time an engineer could check the car would be at least 7-10 days away as they are fully booked."
• "No one updated me of the further delay."

Sales Experience

Pros:

• "Fantastic Service from James and the team at Volvo."
• "Would certainly return when the time is right to hunt for the next vehicle."
• "We have just purchased a one year old hybrid remotely from Rob and Bihlal and had a great experience."
• "I want to say a big thanks to Rob Clifforth (Sales Manager) and his team."
• "James Payne went above and beyond to assist with our recommendations."
• "Recently had the pleasure of dealing with Mike in sales with the purchase of a used XC60."
• "Kelly & Rob at Colchester branch gave me and my partner 5 star customer service from start to finish went beyond to help and wow we are very happy."

Cons:

• "Avoid Colchester Volvo at all costs."
• "I would not recommend buying any car from here the service I have received has been appalling."
• "Went to do a test drive on Volvo XC60. Was surprised by the agreement that Lookers wanted me to sign."
• "There were a couple of issues with the car I was purchasing."
• "We love our current Volvo and was looking to upgrade to an xc60, unfortunately our experience with a new purchase didn't go as we had planned."
• "Car not fixed after 2 visits, should a 3 day old cars camera fail?"
• "We were due to purchase a 2nd hand Audi A6 allroad from this branch, but when we came to pick it up, we changed our mind."

Vehicle Service and Maintenance

Pros:

• "Service carried out with no problems."
• "My experiences with lookers Volvo since purchasing my V70 from them just before the lockdown has been thoroughly positive and professional."
• "Paperwork explained, car returned wash and cleaned (very well) inside & out."
• "Very impressed with every aspect of the service, especially collection and return of my car due to me shielding prior to a hospital admission."
• "I would like to thanks James Payne for being extremely helpful choosing our XC90."
• "Fantastic car service at Colchester as usual- highly attentive, progress info all the way, car sparkling."
• "My Volvo was serviced very efficiently and in only half a day."