White Lodge Medical Practice Reviews Summary

Staff and Service Quality

Pros:

• "The service given by White Lodge is just superb."
• "Particularly Ben on the front desk. He's always really friendly and goes above and beyond to help."
• "Came here for the community gynaecology service and they were wonderful. So friendly, reassuring and efficient."
• "The reception experience was very efficient. I was seen on time for my appointment and the injection was carried out and we discussed the covid booster situation and I was happy that I will be called shortly to have the latest booster injection in a couple of weeks."
• "The Staff have been helpful and efficient and the Doctor's have phoned me within the day."
• "I have received very welcoming from the reception very happy, polite and very supportive."
• "The receptionist I spoke to was extremely helpful."

Cons:

• "Completely lacking of all forms of empathy and humanity."
• "The majority of the reception staff are rude and incompetent."
• "Every equipment in practice so dirty and Dr Mazhar very unfriendly and no human side."
• "The lady was dismissive towards her straight away."
• "Terrible receptionists that can't pass on the message to the doctor."
• "They are not helping patients and they really don't care."
• "The receptionists’ attitude is appalling and shocking, they are very rude and abrupt."

Appointment Accessibility

Pros:

• "The waiting time at white lodge is also fantastic, they can always get you to see a doctor within 1 or 2 days, and if its urgent you will be seen that day."
• "Very, very impressed! After all the negative reviews around the NHS at the moment I was a little concerned about trying to make an appointment but it couldn’t have been easier!"
• "Since moving location in December they have been nothing but amazing! It’s really easy to get an appointment."
• "Appointment the same morning, polite, efficient receptionist and a charming, helpful GP!!"

Cons:

• "Very hard to get an appointment."
• "Ide leave no stars if I had the option, absolutely useless, u can never get an appointment."
• "Main issue is getting an appointment which, at its worst, can take over a month."
• "Never any appointments available. I’m trying to make an appointment for my 94 year old neighbour who has limited mobility and is partially sighted."
• "It's still hard to get an appointment on the phone and I can't get the online appointment booking system to work."
• "Never any appointments available....the doctor asked you to come back in 2 weeks but you can't book that until the day."
• "No matter what time I'll give a call either in the morning or afternoon there is no available appointments?!"

Facility and Care Quality

Pros:

• "Excellent new premises for consistently great GP practice."
• "Fast, efficient and professional service."
• "Absolutely Fantastic. Dr Laura Pollington is a friendly, very knowledgeable and the most important, an excellent professional."
• "Very happy with the surgery and Dr Harrington."
• "The Dr's fixed us when we were broken & if they couldn't then we were referred to someone who could."
• "All I can say is wow how wonderful the practice have been at helping my Mum and how easy they have made it for me too."
• "The building is brand new, so clean tidy and easy to navigate."

Cons:

• "I am ashamed to call this my doctor’s surgery now."
• "My mom received the worst care possible. After explaining to one of the doctors that she needs specialised blood tests and specialists, the doctor was not listening at all to our explanations."
• "I’m not surprised this GP has just 2 stars‼️"
• "Not sure where the 5* reviews have been coming from lately as since the practice has moved to the new premises it has severely changed in level of service and care."
• "This surgery used to be the best, now it's awful."
• "Worse practice ever seen, keep changing doctors and staffs and do not caring for patients."
• "They distroy my health. I went to check up my urine infection and they booked an appointment for colonoscopy."