Barnard Marcus Estate Agents Feltham Reviews Summary

Customer Service

Pros:

• "The team at Barnard Marcus were very professional, even when it looked like the chain could collapse Evan managed to pull things together."
• "They communicated clearly and frankly, understood my needs and delivered on everything they promised."
• "Always friendly and welcoming and prompt with their correspondance."
• "Exceptional customer service to the state agent Aaron because of his positive attitude, very approachable, motivated, kind, honest and willing to help."
• "The team at Bernard Marcus are friendly, helpful and knowledgeable."
• "Excellent customer service by Lucy, she's such a wonderful person."
• "Sophie Kiely - Lettings Executive who was in constant communication all along and kept me posted with any progress and development."

Cons:

• "Incompetent doesn't even begin to describe the agents at this office."
• "Marina Nguyen cost us our dream home, we should have seen warning signs from the shabby little back office."
• "Rubbish service from the letting team called up 4 times message left for jack who never called back."
• "THEY ARE LIARS AND DON'T GIVE A S*** ABOUT THEIR CUSTOMERS ONCE THERE IS A PROBLEM!"
• "Very poor customer service from Aaron. Aaron wanted us to use there in house solicitors and mortgage Adviser in order to proceed with our application before he would forward our offer to the vendor no response to emails and calls."
• "As a seller I was very disappointed. I expected much better communication, often I had to chase up with 2 or 3 email before getting a response."
• "Rebecca from letting is extremely rude and unhelpful."

Mortgage Advisory

Pros:

• "luke bustin is very helpful very easy going throughout the mortgage process."
• "Marina Nguyen was our Mortgage advisor and she help us through the mortgage process without a hitch."
• "Marina did a superb job in securing and helping me through my mortgage process."
• "Marina helped me understand all the complexities involved and was very helpful and supportive throughout the process."
• "She managed to find the best mortgage rates and advise us as first time buyers."
• "Marina has been absolutely fantastic from start to finish! She guided me through the mortgage process with great professionalism."
• "Marina went above and beyond her duties to help us to get our dreamed house."

Cons:

• "dealt with aysha ahmad the mortgage advisor, most unprofessional person - and very slack and speaks aggressive and rude."
• "I was misinformed by the sales team about the property I was buying which made it complicated."
• "The account and payment and invoice system is way too slow."
• "reviews can be fake, but dealt first hand with them - disappointing."
• "We lost over £2,000 (paid for legal fees for the flat etc), no home, AND the most frustrating part no one from BM has even contacted to us to see if we are OK or found another property!!!"
• "Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed."
• "tried getting a viewing with this outfit. the guy on phone was so blunt no I can't do viewing until Monday that's 4 days to arrange a viewing."

Professionalism and Efficiency

Pros:

• "The team have great industry wide connections and good knowledge of the entire process."
• "They also have great knowledge of the local area."
• "Sophie and team has also been great on the lettings side."
• "Would highly recommend using Barnard Marcus, Feltham. They are extremely professional and are a very efficient agent."
• "The whole process was done in just 2 months."
• "The team in the Feltham branch were great, helping me to sell 2 properties."
• "First time dealing with Barnard Marcus, and I could not have been more impressed, very professional and will go the extra mile for their customers."

Cons:

• "It appears that they rely more on electronic communication and web hits then actually trying to find you buyers."
• "The beginning HQ was keep calling and seems like they are not organised and not communicating well."
• "With regards to the other team members in Barnard Marcus, I wish I could provide a similar feedback, but apart from the initial sales process, I received very little support."
• "I had to scramble for information and the support provided from the relevant team didn't help in any way to reduce the stress."
• "Really bad experience. Dream home was compromised due to their lack of transparency and unresponsiveness."
• "These guys never show you right property unless you agree to take their Mortgage services."
• "The result - wasted money for me, and double lost business for them: sale that fell through twice having had the property on the market for a year and lost property that they could have let for me."