The Frost Partnership Estate Agents Feltham Reviews Summary

Customer Service

Pros:

• "This agent (Andy Thompson) was so helpful couldn't recommend anyone more."
• "They are always able to answer my enquiries as a landlord, quickly & accurately."
• "Rob and Sebastien were so nice with us. They help us to find a place really fast, they supported us with the movement and all details needed."
• "Absolutely amazing work from the team especially Jamie and Paige who’s made the 1st time buying process so easy I’ll and quickly."
• "A big thank you to Robert who found appropriate tenants and took care of the referencing aspect."
• "They were always extremely friendly, polite and helpful. They always returned my calls promptly and I would recommend them to anyone!"
• "Sebastian and Rob provide outstanding customer service, they are honest professional and very dependable."

Cons:

• "Sales agents showing the flat to potential buyers/tenants had no idea about the state of the flat or what furniture was there and what was ours."
• "I found them very patronising and rude I was told I was not a normal landlord even though I rent many properties all over London."
• "They guaranteed certain things would be done before completion which never took place."
• "Once my flatmate called to speak to them and woman who I will not name said CAN YOU PUT SOMEONE WHO SPEAKS ENGLISH ON THE PHONE."
• "This agent had a total lack of interest in my application, all the time when I was trying to reach him he was 'not available'."
• "I do not recommend this agency if you are either looking for property to buy or rent."
• "Appalling agent – Georgina disgustingly rude & Harry refused to apologise & was also rude the next day."

Professionalism

Pros:

• "I am one of the very happy and satisfied landlords."
• "Highly recommended for a professional and personal service."
• "I put my flat up for rent with brilliant pictures from Robert Kimber he was professional and a very competent Agent quick and knowledgeable."
• "It’s has been an amazing experience working with team at Frost! They have been beyond professional during the whole process of selling my home."
• "The whole process was stressful but if it hadn’t been for Andy at Frost it would have been a whole lot worse!"
• "Andy who dealt with the sale of our property - he was knowledgeable of the market which resulted in a positive sale for us."
• "They were professional, efficient and responsive from day 1 of marketing my property right through to completion on the purchase."

Cons:

• "Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else."
• "Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update."
• "I had a horrible experience with Frost Partnership. I had rented a property using this agency."
• "Poor customer service wouldn't recommend!"
• "Had a viewing booked on Saturday at 12:00. Stood in front of the property and had to phone the office. Apparently Sebastian 'was on his way.' ... we are 2 days later and still waiting......."
• "No communication withing the staff. I have to chase all the time."
• "You're received in the office as if they're doing you a favor, not as clients or, better said, potential collaborators."

Communication

Pros:

• "We will certainly be using them whenever possible."
• "I have dealt with Frost Feltham branch for selling my house and I must say my experience has been amazing... Great level of service from Jamie, Andy and the team."
• "Jamie and Chloe were very professional and were always at hand to advise and help us through the whole sale."
• "Managed to get the house sooner than I thought."
• "Frost have been letting my property out for the last couple of years they found us perfect tenants very quickly."
• "It was an absolute pleasure to work with Sebastian from Frost, renting out a property has never been so easy and straightforward."
• "Great customer service by all of the team, especially Robert and Sebastian."

Cons:

• "If Andy tells you Hounslow council will buy your property make sure they have the funds (from the government) in place."
• "I’m not sure how they are still in business the way they conduct themselves without professionalism."
• "Sent 5 emails to property manager who hasn't replied to a single one of them and was never in the office when I called."
• "The Rentals team are thieves! Avoid the agency, especially the Rentals department."
• "Hello, let me tell you about the bad experience I had with this agency, specifically with Mr. Sebastian."
• "Everytime something broke in the flat they took ages to send someone out to repair."
• "Unfortunately the experience I had with Frost partnership was not a good one, they rushed the exchange on the property without proper consideration of my position."