"Shaun, Peter and Christina who are extremely helpful and have excellent communication skills."
"It was refreshing that he listened to me regarding what I wanted from a vehicle."
"We were looked after by Sara who catered to our requirements and provided excellent service."
"Attentive, thorough, knowledgeable, helpful, caring and informative."
"The salesman (Jamie) was friendly and helpful taking time and care to ensure we were happy with every detail."
"Paul Colgate was very friendly and helpful throughout and let me make all my own decisions and not your typical pushy car sales person you can experience at other car garages."
"Fantastic experience at Stoneacre Wrexham yesterday, we explained what we were looking for and Karen was brilliant."
Cons:
"Go anywhere but here to buy a car. Left keys on their desk when we went for a test drive come back and they are missing. Not one care to help find the keys only bothered about trying to force us into buying a car."
"He would not tell me what I would be paying for the car until I agreed to buy it."
"We have also had a few services there and again the staff are not helpful or forthcoming with information."
"Lie to you about what’s been done on the car rip you off on prices that are changed in the dealership above what the price should be."
"The lady who sold it to us was very pushy, more worried about us writing a good review so she could get an extra day off at Christmas!"
"She also didn't tell us that the £500 diamond guard coating wasn't optional and made us pay this upfront."
"The staff are nothing but liars and the difference in two stories between the staff members proves it."
Vehicle Purchase & Sales Experience
Pros:
"Stonacre Wrexham exceeded my expectations in both the quality and the range of service given."
"We purchased a car with Ross at stoneacre. He made it a stress free process and would highly recommend and deal with him in the future."
"Hugely recommend this dealership to anybody in the near future who are looking to purchase a new car."
"I would highly recommend Stoneacre Wrexham."
"Danny the salesman was lovely... No pressure at all."
"I felt relaxed and fully enjoyed the process of buying my seat leon."
"Great place to go and choose a car, staff are all very helpful and knowledgeable (Ben and Adam worked with me when picking a new car) deals are fair based on market and give you a full rundown on what things go on."
Cons:
"If I knew now how things would be today I would never got a car from Stoneacre place is a joke just this year alone since January 23 too Jun 23 my cars been in work shop 6 times i think and been off road for over 10days intotal and way av been treat just joke so place think befour buying from Stoneacre once they have there money from Why Finance companies they dnt care what so ever 😢"
"Awful company to deal with, I sent my car in 3 weeks ago for some minor repairs after waiting 5 months for a slot and it’s still not done and they can’t give me a date for when the work will be done."
"Don’t buy from this company they are the worst."
"The last Seat that I bought and will not return. Seat lost a great customer !!"
"Absolutely shocking garage. Always something wrong when I pick up my car from them. From forgetting to put the undertray back on, to not resetting service indicators."
"Stoneacre charged me £75 plus VAT just to connect it to their 'diagnostics system' and tell me the spark plugs had burnt out."
"This had a large dent in the passenger sill and moisture in the fog lamp."
After Sales & Service
Pros:
"Professional and fast turn around and the work was all covered under the Lifeline guarantee."
"Chris always works really hard to find you the perfect car for your budget and is always happy to answer your questions."
"We bought our car last November from stone acre in Wrexham... They care about you the customer and will do their best by you."
"I would definitely buy a car from Stoneacre Wrexham again and would recommend others to do so."
"Everyone was very pleasant, well informed and I was shown around without feeling pressured to buy."
"Very high standard of customer service with pleasant, personable people."
"I have always found the Servicing Department very efficient and professional."
Cons:
"Since this review, I have had terrible aftersales service to the point where I am uncomfortable to take my car back for any more work!"
"Not helpful. Phoned after the engine light came on... Wont come and pick the car up or give Courtesy car."
"These guys are good, so good at ripping people off!"
"Had our company van in for insurance repair since May. Still not even started!! All you get off them is 'our staff have left to go to airbus'"
"Inlet manifold failed and should be covered under the warranty now they are refusing to cover the cost."
"After the visit there I was constantly harassed by phone calls from Stoneacre for weeks, trying to get me to buy a car."
"The car had not been cleaned, as is normally done when it is serviced at a main dealer."