Eden Vauxhall Oxford Reviews Summary

Customer Service

Pros:

• "Sales staff have always gone above and beyond to get me a really good deal and I’ve always driven away in my new car with a smile on my face."
• "Dealt with TOM who was excellent. Explained everything carefully and was pleased to help."
• "The staff in the showroom, especially Ian and Ben really put my daughter at ease and made the process very simple."
• "The salesman was not pushy in the slightest. He knew the specs of the car and was very helpful in finding what I was looking for."
• "I was very well received, the manager and the person who sold me the car came to me and asked if I was enjoying the purchase."
• "Staff really friendly and helpful, very well educated and answers questions right away."
• "I received fantastic service from all staff at Vauxhall Eden. Callum Graham was the salesman that see me through the experience."

Cons:

• "The worst car transaction we ever had."
• "Honestly the entire process of buying a car of finance from this dealership was absolutely appalling!"
• "Very poor customer service over the phone, a bit better in the store."
• "The service desk communication with customers and with the workshop is unbelievably awful and they clearly need more training."
• "I would never recommend this company ever again as their customer service has been absolutely shocking!"
• "Emails never get responded, calls rarely get answered and questions are not being resolved properly."
• "This is my second complaint in two weeks, a sales man in the store going through the finance papers with me, not looking to the eyes when answering the questions."

Sales Experience

Pros:

• "Very pleased with my purchase and the whole experience. Didn’t feel pressured and the sale was done with ease."
• "Excellent service. Sales staff did not try and push me to buy a car."
• "So far I couldn’t fault them and their service was second to none."
• "We bought a car from them today and nothing was too much trouble."
• "Just the most honest and helpful salesmen and always so polite."
• "I would have no hesitation in recommending Eden to family, friends and colleagues alike."
• "Great service, very professional and friendly. Straight forward advice, no heavy sales blurb."

Cons:

• "The only reason I have given them 2 stars is because the sales team Jay and Brad were top notch when I purchased the car."
• "There’s clearly a reason there 'short staffed'."
• "To be told today that the reason I got such a bad service was because they are mega short staffed!!!"
• "The most expensive place ever.... won't take my vauxhall there again."
• "Have always bought our cars here due to good service. However, not this time."
• "Please avoid! Last Friday was waiting on site over 4 hours to have my service done!"
• "Went to see a used car for sale. The salesman I spoke to assured me that they were negotiable on price so I got a friend to drive me the 40 miles to see it."

Vehicle Service and Maintenance

Pros:

• "Any issues with the cars were dealt with very swiftly and a courtesy car made available if it was needed."
• "Just bought a corsa griffin from Eden Vauxhall Oxford and I am very pleased with the whole experience."
• "I bought a used 2014 Ford fiesta zetec & I'm really happy with it EDEN Oxford prepared the car extremely well, I got a full service a brand new MOT."
• "Car is performing perfectly after its Service and MOT."
• "The work completed on my vehicle was of a high standard and the vehicle faults have now been resolved where other vauxhall dealers had failed in the past."
• "The car was serviced very professionally and I felt safe in the building whilst I waited for completion of the service."
• "Very impressed with Eden Vauxhall's persistence with sorting out my over-heating/under-powered Corsa."

Cons:

• "Having taken the car to be valeted today I found the inside of the car had not been touched."
• "Absolutely appalled with the service department."
• "Was once a great place to take my vehicle. Sadly no more. Worst experience I’ve ever had in the last week with this dealership in Kidlington."
• "They knew I was in a rush to repair my car and even that they never try to contact my warranty company. I was waiting for 2 weeks for nothing."
• "Two times services, two times my heated seat stopped working after the service."
• "After being told there was nothing wrong with my car by the mechanic a day later on Christmas Day my car was no longer useable due to an engine issue."
• "They didn’t wash or sanitise the car at all. They have done work so unprofessionally that there were black dirty marks and workshop dust all over inside the car."