WLMG Eastcote Reviews Summary

Customer Service Experience

Pros:

• "Dan was extremely thorough, helped us to get exactly what we wanted and was not pushy at all!"
• "David and Adrian made the entire car-buying process truly exceptional."
• "Outstanding customer service at MG. Daniel and Adrian ensured that all our queries were dealt with."
• "Ahmad Jawad the senior salesperson at WLMG EASTCOTE...so friendly and deaf aware with communication and kept us up to date."
• "The finance guy showed patience as he talked me through the process. Highly recommended to friends and family."
• "A relaxed experience - no pressure sales approach. Very accommodating, responsive, and helpful."
• "AJ was very professional in managing our expectations with regards to delivery date, helped us finding the correct extra KIA parts we needed for our new car."
• "Very helpful and enthusiastic sales team. David was especially helpful and answered all my questions."

Cons:

• "My experience with the sales advisor (Yassir) at KIA was deeply disappointing. Their approach was highly unprofessional, and their pushy sales tactics were a major turn-off."
• "Post-sales experience has been poor...None of these emails were responded to."
• "AVOID! The incompetence flows from the top down with the Operations Director Christie Nicholls especially dishonest and untrustworthy."
• "Very poor customer service, all they care about is your money."
• "Rubbish dealer never calls you back don't go here."
• "The staff that dealt with me was outright rude It felt like we were bothering him, enquiring about availability of a new Kia SUV."
• "One of the worst KIA showrooms we have experienced. The sales person that we saw was basically not interested."
• "Buying a KIA car is a mistake. After sale is terrible. I cannot use my local east code dealer as they never answer the phone."

Vehicle Quality and Performance

Pros:

• "We got the brand new car with the help from Ahmad Jawad...He's so friendly and deaf aware with communication and kept us up to date."
• "Outstanding customer service from MG and in particular Joshua who sold me a new MG4. From start to finish his technical knowledge and customer engagement made the purchasing experience very easy and enjoyable."
• "I have been a WLMG customer for ten years and found KIA motors to be reliable, comfortable and top quality in that sector."
• "Fantastic Experience. I bought my MG here. Both the sale process and the delivery were dealt with in a very professional and friendly manner."
• "We purchased our MG ZS EV from KIA Eastcote...David was welcoming, friendly, approachable, and professional throughout."
• "Just wanted to thank Yaseen for a great customer buying experience regarding my new Kia. He made me feel welcome from the moment I walked into the showroom."
• "I recently visited wlmg Eastcote, along with my family, with the intention to purchase a car...AJ offered the vehicle up for a test drive fully trusting me to return with the vehicle."
• "We really appreciate the time and effort Ahmad Jawad (AJ) put in finding us the most suitable deal for us in our new KIA Sportage."

Cons:

• "Sale person Mr Ahmad told me that you can charge it in 45 mint, with cost £7? But it cost me £20 in two hours by supercharger."
• "When driving over speed humps, I was getting a loud grating sound from the front left side of the car."
• "My car was zero mileage reg, but the dashboard lights are start on, same the light on Disco club with such nice music."
• "When I left my car to investigated in Kia Garage, they scratched the bumper when they changed parts."
• "Ordered a car at the beginning of February, was told we will receive delivery at the end of March latest...It is now mid-June, and after countless calls I’ve still had no update about the whereabouts of the car."
• "Bought a car in August, due to be built and ready for collection first week of November...we found out that the car is not going to be ready until APRIL 2023."
• "Pollen Filter wasn't replaced even was marked in job sheet as replaced. Beware and check before leaving if the supposed work was done in reality or just on papers."
• "I ordered my MGz EV on 17/08/2019, since then I have become part time receptionist to call them asking about test drive, order details, delivery date..etc..."