Address: Emerald House, Heath Rd, Wednesbury WS10 8LP, United Kingdom
Rating: 4.6
based on 378 reviews.
Based on the extensive collection of reviews provided, I have summarized the topics discussed and categorized excerpts from these reviews into 'Pros' and 'Cons' for each topic. The topics include Customer Service, Vehicle Quality, Finance and Payment Process, After-Sales Support, and Transparency & Honesty.
Customer Service
Pros:
"10/10 experience from start to finish! Victoria explained everything very well."
"The experience at Emerald House of Cars was fantastic. They were very courteous."
"Absolutely brilliant team at Emerald, it was my first time buying from a dealership."
"Brilliant experience from Start to finish! Tom was very knowledgeable on the car."
Cons:
"I have left many messages, spoken to the call center at least 7 times only to be told I would get a call back that day but after 10 days of no responses from Emerald."
"After speaking to Victoria and submitting photos of my car for an accurate valuation for a part exchange, she didn't even have the decency to reply to me."
Vehicle Quality
Pros:
"Just bought a 2016 Ford Ranger from Emerald House of Cars. I couldn't be happier with the purchase."
"Just purchased a new set of wheels from Emerald House of Cars. Amazing service - friendly and efficient, fantastic car."
Cons:
"Vehicle delivered with service lights on and clutch slipping. They advised it’s fine."
"However, after only a week of having the car, the engine management light turned on."
Finance and Payment Process
Pros:
"The process was very simple, I saw the car I wanted and then proceeded to contact Emerald cars."
"A great experience! The process was very simple from the moment I contacted Emerald."
Cons:
"Was told the valet was being done on the weds so I just said ok will collect 1pm Thursday afternoon. Only to realise that it literally had a flashing fuel light on."
After-Sales Support
Pros:
"Emerald were fantastic from start to finish. Went above and beyond my expectation."
"Put my car through a free health check, they found an issue which would fail it on an MOT. They had it sent to a garage and fixed it with no extra cost."
Cons:
"I now have to pay for a new V5 and accept the car was owned by 1 more owner than advertised."
"Refuse to take back a faulty car that won't start been faulty from day one of purchase."
Transparency & Honesty
Pros:
"From the moment I contacted Emerald to the moment I completed my purchase the experience at emerald was exemplary."
"I spotted a discrepancy in the amount, this was acknowledged and dealt with."
Cons:
"Do not buy cars from this company, they will sell cars with many problems."
"I was also waiting around for two days for a scanned copy of the service documents which I asked for the evening of my test drive."
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