Startin Vauxhall Redditch Reviews Summary

Customer Service

Pros:

• "From my first enquiry about a mobility car by telephone with Joe, he has been nothing but 100% helpful, informative."
• "Matthew sorted me out with a car suited for my needs and I love it."
• "Paul Hoult was very friendly and professional answered our questions we put to him."
• "Russ was very friendly and approachable and took the time to explain the whole process."
• "Friendly and professional service from Stuart who made the whole process very easy."
• "Stuart was fantastic would highly recommend him if your looking to buy a new car."
• "Was a pleasure to deal with Dean Stockton on our car purchase, he was so helpful finding what we wanted as we had specific needs, he went above and beyond to meet our wishes."

Cons:

• "They don't even answer emails to get it booked into the workshop."
• "Came to look at the Meriva & Mokka, walked into the showroom, 2 members of staff, both with customers so thought we'd just have a look until one was available, neither member of staff acknowledged us."
• "Neither member of staff acknowledged us, 1 just stared at us, making us feel very uneasy!!"
• "Turned up for the test drive and the salesman who we had arranged the test drive with had left and the rest of the staff knew nothing about it."
• "I will not return, poor service and was lied to about VOSA mot regulations."
• "I was completely misled by the service department on my recent visit."
• "Customer Service is appalling. They don’t ring you back when your told they will."

Dealership Experience

Pros:

• "I traded in my old car for a new one and the whole process was easy and explained to me throughout. Fenton was great and made sure I understood what was going on and sorted everything out for me quickly and efficiently."
• "The whole process went so smoothly and the after sales care and service was great."
• "Fair pricing, honesty, and transparency make this dealer my go to place for Vauxhall service."
• "Excellent service from Startin Vauxhall Redditch with particular thanks to Rosie for her kindness and polite attention."
• "The entire team at Vauxhall Redditch demonstrated professionalism, friendliness, and a genuine passion for their work."
• "Nicole was totally amazing. So helpful and polite made the process so easy."
• "Great experience from start to finish! Russ was very informative and professional throughout the whole process!"

Cons:

• "We won't be using startins vauxhall Redditch again after this experience."
• "I purchased a vehicle which was 6 months old, later l discovered it had previous body damage a d was repaired poorly."
• "I cannot recommend the group or All Saints miss fire problems with my Corsa coil pack changed 878 further miles broke down unfortunately in France in a nutshell Vauxhall and Cresser Group washed their hands I have had 5 Vauxhall,s but no more."
• "The hassle and expense I had to go through to keep my existing car which was on pcp that had run out was unbelievable."
• "Sorry for the review but I did say I was going to leave a negative review unless you fulfilled your promises."
• "The main entrance doors into the service reception area although complies with commercial buildings regulations for disabled/wheelchair bound persons for access, it is not the most helpful type of entrance if you are not able-bodied."
• "Ordered a new grandland hybrid ultimate 20 months ago on a vip day only received the car Saturday absolutely shocking by vauxhall."

Vehicle Satisfaction

Pros:

• "I am so happy i have to deal with the dealership for all future services and MOTs as there service is exceptional."
• "Definitely recommend to anyone."
• "The vehicle is immaculate and fits our requirements."
• "I'm so happy with my car and would recommend anyone to go here to purchase a car used or brand new as you will get a service that is second to none!"
• "Our car is amazing - everything we needed and more."
• "Very pleased with the car (great economy from the 1.2 litre 3 cylinder engine)."
• "I’m very pleased with my Ford Fiesta."

Cons:

• "I purchased a Vauxhall Grandland through Dal and during the sales period everything was very good however once I agreed to purchase the car I felt the aftersales support was quite poor."
• "I cannot recommend the group or All Saints miss fire problems with my Corsa coil pack changed 878 further miles broke down unfortunately in France in a nutshell Vauxhall and Cresser Group washed their hands I have had 5 Vauxhall,s but no more."
• "The car arrived stating it began on 250 miles less than what it actually had despite the delivery only being 150 miles."
• "Clearly not a happy customer and 2 weeks later of emails, phone calls, no car, no updates."
• "Overall the deal I received was good but I can't say I would purchase a car from them again."
• "I purchased a car from them back in February and I'm still waiting for the service book, manual, when it last had a service and mot."
• "Their word is worthless and once you have paid you are blanked and ghosted."