Allen Ford Bath Reviews Summary

Customer Service

Pros:

• "The staff here are very friendly, professional and treat with you with a lot of respect."
• "Daventry branch was excellent in customer service and very helpful."
• "Tim was there salesperson who assisted me. He was extremely helpful and patient, going through all my options and understanding of my needs."
• "Rakesh my salesperson turned a previous negative experience into a positive one."
• "All the staff I met were both friendly and very helpful."
• "The staff at SMC Gravesend were superb from start to finish."
• "Friendly staff and great customer service from Joel and his manager."

Cons:

• "ignoring the phone, lack of staff to deal with demand, inability to answer questions, services finishing too late after after agreed collection time with other customers."
• "No phone calls were made to him, and he and other family members were unable to reach a human on their phone line on multiple occasions."
• "Trying to get through to them is very hard, I have been cut off or their number is permanently engaged."
• "I've had to call 20 times in order to get my call answered."
• "Having to keep on chasing for updates on my car is certainly not satisfactory client services."
• "Terrible customer service in the service team."
• "I am now left with 2 days to find a large sum of money due to sheer incompetence."

Quality of Service

Pros:

• "The last service I had on the 16th of August was excellent!"
• "As ever, the booking in was thorough, my requests were carried out efficiently."
• "I've used Allen Ford Bath for a number of years having bought several new cars from them. They have provided a fantastic reliable service over those years both providing new cars and servicing them."
• "Great service from Allen Ford Bath last week. Jon and Stacey were very helpful and professional."
• "Excellent customer service from start to finish as always."
• "Allen Ford Bath sorted it very quickly, and at no cost to us because it was under warranty."
• "Booked vehicle in for MoT and service. Work carried out and video received to show under vehicle inspection."

Cons:

• "BUT I turn up on the morning of the job, to be told in a patronising and condescending way that a mistake had been made and it was actually £402!"
• "Don’t use the Ford App to try and book anything as the branch don’t recognise it’s booking attempts."
• "This is an awful garage! The worst calling system in the world if your car is already there."
• "After sales service is shocking!"
• "They failed to book the collection and delivery service which had been discussed in the phone call."
• "Had car serviced, not a bad job, told car would be washed and hoovered on drivers side not done."
• "The engineer returns after these two hours to inform me that they haven't actually got the parts to do the job!"

Facilities and Accessibility

Pros:

• "The part exchange offered on my current vehicle matched 'We Buy Any Car' without the hassle."
• "I went to order my new Mobility vehicle and I have to say it was a pleasure."
• "Well laid out for protection against catching Covid 19. Sanitiser, gloves and face mask for use as you go in."

Cons:

• "Great service at the branch but awful to try and park to leave car there."
• "Car park is a disgrace."
• "without a working wifi system, no cups for the coffee machine."
• "Had to hunt for my car afterwards in the cold and dark. Usually my experience is better than this, but not this time."

Sales Experience

Pros:

• "I love my new car and would have no hesitation in recommending Allen Ford Nuneaton."
• "I can’t recommend Allen ford bath enough."
• "We are very happy with our purchase and the way it was dealt with."
• "Tim was very 'Professional' 'Friendly' and 'Helpful at all times."
• "I have had a really pleasant new purchase experience with the team at Allen Ford, Bath."
• "Just received my new car from Ford soo pleased with how quick it came."
• "Really pleased with Ford at Crayford. We have been going there for several years and will continue to do so."

Cons:

• "Funny as it might seem, I won't be returning to Allen Ford or any Ford garage ever again!"
• "Strongly advise against using Allen Ford servicing."
• "AVOID AT ALL COSTS."
• "This is an awful garage! The worst calling system in the world if your car is already there."
• "Sorry but the car is not finished still waiting for part to open bonnet."
• "Just a sorry, no offer of a courtesy car, free service, apology from manager or anything."
• "STAY AWAY FROM ALLEN FORD."