Pentagon Ford Warrington | Car, Transit Centre and Motability Reviews Summary

Customer Service

Pros:

• "CLAIRE and REBECCA were amazing in dealing with me in this situation."
• "Back to Tony - NOTHING was too much trouble, and without doubt, he is one of the most knowledgable sales people I have experienced."
• "Jay who dealt with me was very accommodating, polite and didn't mess around or bore me with pointless information."
• "The sales personnel were friendly and went out of their way to help and advise me with the purchase of a used car."
• "If you ever go into pentagon always ask for Ste he's just a great fella and always remember the little things about you."
• "Thank you Ford! Fantastic team in the service centre, always very helpful, polite and professional."
• "I can't recommend the team at Pentagon Ford Warrington enough, I've been with them for a few years and every member of the team from sales and service to mechanics and repair are always so friendly, honest and helpful."

Cons:

• "I have never witnessed such poor customer service."
• "Dreadful customer service, and a customer care team that is just happy to do nothing to address the issues raised apart from a standard response. Shame on Pentagon Ford."
• "Phoned last week to enquire about getting my daughters car fixed under warranty... unhelpful staff not interested just wanted to charge ninety five pounds for an assessment."
• "Absolutely appalling service."
• "Very disappointing .Purchased at transit connect reg MJ69YMO from Pentagon Warrington . for £16794 and advertised at done 61000miles."
• "Awful customer service by the body shop in Warrington!"
• "This place has horrendous customer service and customer care management who say they will act and do nothing."

Vehicle Service and Repair

Pros:

• "This is for the Repair Garage my car had to go in for repair and can't fault the work they've done absolutely superb."
• "Car was ready the next working day as promised and only a couple of days after the initial sale."
• "Lovely service, very accommodating, highly recommend."
• "Super friendly and helpful staff - both Lee and Steven were very easy to deal with and made the experience of buying the new car/setting up the new finance agreement very easy."
• "From start to finish found this dealership to be excellent, both myself and my husband got to test drive the car we were interested in."
• "The gentlemen in the motability department had full knowledge of the vehicles on offer for my needs."
• "I would have no reservations what so ever in recommending Tom at Pentagon Ford to anyone who is interested in buying a commercial vehicle!"

Cons:

• "What they will do is damage your vehicle take a picture in their workshop and say it was there before they looked at it."
• "Boyfriend bought a Ford st from here... (15 plate) and we were also sold 'diamond bright'... Diamond bright does not work!!!"
• "Took my Ranger in for 3 recall notices,only 2 completed,and the other was supposed to be rebooked in at M53 ford for me, which has not happened."
• "This place is a joke!!! Do not buy a car from here because you will have every problem going!!!"
• "So my car went in for a rear bumper repair only... The manager of the body shop who was none helpful and abrupt has failed to return any of my latest calls."
• "I would give 0 stars if it was possible. Took my brand new Ford Fiesta in on 22nd December as there was quite a severe water leak into the passenger footwell."
• "They also sell commercial vehicles with known Ford issues to their customers only to find out the hard way."

Pricing and Value

Pros:

• "Brought a new car today from this company. I was offered a great price, along with added warranty and delivery extras."
• "*Bodyshop department* - was struggling with getting a wing mirror replaced, spoke to a very helpful employee named Claire at pentagon who managed to get my car in within days and also at a significantly cheaper price then alternative bodyshop locations."
• "Got my new car yesterday of Steven Wilkinson it's the third new car I have got of him."

Cons:

• "Always expected a premium from main dealer but when it gets into Alternator and belt replacement needed = £917.02 versus getting is fixed at another independent garage for £207 its time to stay away."
• "Very disappointing. Purchased at transit connect reg MJ69YMO from Pentagon Warrington for £16794 and advertised at done 61000miles."
• "The worst dealership I have ever used! I purchased a used van from here for hobbies and had nothing but problems."
• "Very very very poor experience. Agreed to buy a Van in April. Paid deposit, received invoice. Chased Salesman constantly and he sold to another buyer."
• "I so POINT out to him that mileage on the van display was 63431 miles not what was advertised 61000 and on the invoice of sales he said it was a misprint."
• "Be careful and double check your figures, received and signed an order form for a new car including deposit and balance to settle my negative equity."
• "Very disappointed with the level service received, I placed an order for a brand new van... Awful customer service."