wagamama liverpool Reviews Summary

Service

Pros:

• "I went to this restaurant today and the staff were excellent, they couldn't do enough for you and so polite."
• "All started well, staff polite and efficient, ordered quickly."
• "I always enjoy eating here, the food is great and staff are always very nice."
• "The service was very friendly and helpful."
• "Fabulous place. Staff helpful, courteous, and humourous. 'Safe' and comfortable environment."
• "Special mention to our server Lauren who was bloody lovely. It's rare that you see someone so nice and enthusiastic these days, she was lovely to chat to."
• "Impeccable service from our waitress Jasmine (Jas)."

Cons:

• "There is a complete lack of organisation from the serving staff that results in being seated and waiting 20 minutes, to watch a table arriving after you being able order before you."
• "Poor experience from yesterday, being ignored by staff despite our central placement in the restaurant."
• "Abysmal start, us and another couple ignored for almost 5 minutes stood at the door."
• "Always a pleasure to be handed the bill unprompted while you’re digesting your main without anyone asking if you’re finished."
• "Very rude staff, had to wait 20 mints in a queue and a member of staff camel saying if you don’t want to waist them leave."
• "A young lady who served us was rude."
• "The waiter came to collect our plates, and I explained what happened. He was rude and snappy."

Food Quality

Pros:

• "The iconic chilli squid I ordered was cooked to perfection – crispy, tender, and bursting with flavor."
• "Good, interesting food with friendly efficient service. Reasonable prices too."
• "The beef donburi again was fresh and tasted great."
• "The food was 5 stars, the service was 5 stars, cleanliness was 5 stars and ambiance was also 5 stars."
• "Honestly one of the best Katsu curry’s I’ve ever had & the gyoza was amazing."
• "Newl chicken gyoza ramen soup and noodles had good deep taste."
• "The variety and quality of dishes at Wagamama truly stood out."

Cons:

• "Good service and nice atmosphere, but the quality of food has really gone downhill."
• "Spent £21 on Deliveroo today and was disappointed! Chilli squid was flavourless and too oily."
• "The beef brisket donburi was very dry and burnt."
• "Restaurant was very busy and service was slow. Food was not hot, tepid at best, on arrival."
• "I have been to other wagamama restaurants and this is the worst in term of food quality."
• "The food was not that special, its well overpriced for what it is."
• "Very disappointed with the noodles. NO FLAVOUR whatsoever."

Ambiance

Pros:

• "It’s located on the 2nd floor of Liverpool ONE, which makes the ambiance much nicer for kids as the garden is right in front of it."
• "Great place, have been multiple times with my girlfriend and it is fantastic every time, at first we were a bit unsure about the communal benches but it really adds to the atmosphere."
• "Incredible atmosphere and aesthetics."
• "Loved the ambiance of the restaurant."
• "Delicious Asian fusion, comfortable atmosphere."
• "The atmosphere in the restaurant was warm and welcoming."
• "The taste of kimchi is heaven 🥹 Me and my kids always go to Wagamama for comfort food like ramen and donburi 🥰"

Cons:

• "Had a great meal, love it every time. This venue was very very cold!! On a cold, wet day they were blowing out cold aircon."
• "Makes me think it’s probably not the place for a romantic meal...more like a place to eat on your own."
• "Experience slightly dampened by a poor toilet area."
• "Atmosphere has a cool style, but music is on the loud side."
• "The seating arrangement is a little strange and almost made me knock one star off the score."
• "But we was very underwhelmed."
• "Excellent friendly and efficient service from all the staff but the food was disappointing and the outside area was very dirty and in need of refurbishment."

Value

Pros:

• "The quantity is more than sufficient for the price! Menu is fairly priced."
• "The prices were also reasonable."
• "Staff are fantastic, the food is spot on, nice atmosphere and not a bad price."
• "Food was very nice, tasty and good value for money."
• "Extraordinarily quick and friendly service. Really good quality tasty food that you sometimes don't get from chains."
• "Great meal at Wagamamas in Liverpool One tonight. Very friendly service and great food as usual."
• "Wagamama is just fantastic, I really enjoy their blend of Japanese and other Asian dishes."

Cons:

• "Love Wagamama. But was a bit disappointed by this one. Mainly the chicken ramen... I paid £13.50 for this."
• "It is a shame they have changed the menu as well, the miso corn was one of my favourite dishes so it is a shame they have gone."
• "For some reason my meal tasted really off, I am not sure if the ingredients have changed or I just had an odd one?"
• "Literally 2 pieces of chicken the size of your thumb nail. wow tight."
• "Never been to Wagamama before and what a terrible experience, we ordered our food and my husband got his main course then he got his starter moments later then about 15 mins later I got my starter by this point he had finished all his food."
• "Daughters meal came with a hair stuck in the chicken. We returned the meal and nothing happened."
• "We ordered from you on Deliveroo last night spending around £80 on food for four people, 90 minutes later you sent the order out wrong."