Jump Cardiff Reviews Summary

Facilities and Play Areas

Pros:

• "Baby area is sectioned off and the door locked so very secure for them to toddle about."
• "Mascots come and go which allows you to take a picture with them, face paints £2, free arts and crafts and loads of different areas to play in."
• "two large play areas for older children a football and basketball court, bouncey slide, a restaurant/cafe."
• "Great place to enjoy with young children. Party rooms are a nice size."
• "There are plenty of things to play on for all age ranges from baby to early teenager."
• "Soft play area is big and they have a bouncy castle."
• "A huge multi level play barn kept my 8 year old busy for the afternoon."

Cons:

• "The larger play area is not suitable for small children."
• "the toddler area was overrun with teenagers. Not safe for under 2s."
• "The baby area is a mess toys everywhere nothing really great for a small baby to play with, toddler area is good but they could clean up more as dirty plates on tables and food on floor."
• "Impossible to let toddlers try or explore anything apart from the toddler area."
• "The place was so overcrowded our little boy could not leave the baby and toddler area."
• "Jump isn’t for babies - we looked at the website and saw a nice little area for babies to safely play but when we arrived, there was nothing for our 11 month old to do."
• "Went here for daughters birthday. Absolutely loved it here. Only downside was that on the second level of the play area, there are sections of floor that are ropes and nets. My daughter who's 2 now, her leg fell through these nets too easily."

Cleanliness

Pros:

• "Toilets are checked regularly."
• "Toilets were clean and accessible for all."
• "The place is neat and clean."
• "We absolutely loved it! One child age 10 and one child age 3. We spent 3 hours here and still the kids didn't want to leave! Super clean facilities."

Cons:

• "the ladies toilets were disgusting and the smell in the was awfull"
• "The place was packed and very dirty. The tables that were available were covered in plates & cups."
• "it was really dirty no tables had been wiped there was food all over the floor"
• "Place was downright dirty. Tables were covered in food and used crockery."
• "The soft play looks great from a distance, but it was absolutely filthy."
• "Considering it had just opened after being closed to covid we found it extremely dirty, sand was still in change tables and toys were broken a swing not safe for a baby as straps were broke."
• "The whole place needs to be closed and done up as it’s so outdated and dirty."

Staff and Customer Service

Pros:

• "Sparrows additional learning needs, would like to thank all the staff and niomie at Jump for making our 1st session (Sunday 12th June) so enjoyable for our youngsters with disabilities."
• "The staff were friendly and it was easy to hook online."
• "Kids loved this place. One thing I want to mention is that customer service is very professional, very helpful and friendly."
• "The staff were super helpful and made a dairy-free lunch box for one of our kids."
• "The place is well staffed and they come across professional."
• "Staff were super-helpful, friendly and polite as always - thanks guys ! 👍"
• "staff was amazing couldn't do enough for you, took control of the party, food was great"

Cons:

• "Staff weren't helpful when trying to get help about a child kicking and punching other children."
• "The staff are terribly disorganised and made lots of errors with our food order."
• "if Natalie's attitude is representative of the rest of the staff generally, this outfit has become arrogant"
• "Customer service is poor. 8 people in the kitchen and it’s taken 25 mins to get served"
• "Not the friendly staff like used to be there they look grumpy and unenthusiastic now"
• "the only staff we saw were 3 working in the kitchen and this explains why they only got a 3 hygiene rating"
• "We didn’t see a single member of staff doing any cleaning."

Food and Refreshments

Pros:

• "There is a cafe available which serves breakfast until 11am and then hit and cold meals."
• "Food was good and very reasonably priced too."
• "Food services are great. Food is nicely cooked and hot."
• "And the food was great too!, especially the chicken goujons!"
• "The food and drinks are cheap and cheerful."
• "Food was nice."
• "Refreshments and plenty of seating is available for parents to relax."

Cons:

• "Miserable staff, disgusting food."
• "The food is average."
• "Weekend prices are extortionate! £15 for a 4 year old and a 2 year old."
• "The place also felt a bit dirty and tired overall and the slides were REALLY slow."
• "the food was highly over priced"
• "tables dirty and sticky.the food was highly over priced and the toilets were filthy"
• "Not sure whether i went there on a bad day but the food wasn't so good. Lukewarm jacket potato and they forgot the cheese."

Pricing and Value

Pros:

• "Really good fun for little ones, great price for parents/carers too."
• "Adults free"
• "Twins buy one get one free 😊"
• "Entry price good though."
• "Overall its a lovely few hours entertainment for all of them and not expensive."
• "Prices are decent. Even got in free once as there was only 45mins until closing."
• "Before the pandemic took the kids regularly. I have 6 kids and my youngest 4 absolutely love it here. As for me and my partner we can have a coffee or food and chill for a while as the kids burn off some energy. Reasonable prices too."

Cons:

• "Advertised online as open until 6pm arrived at 4pm with two children expecting 2 hours of fun, to be told that the online times are wrong and they close in 45 minutes, still charged full price offered no reduction false advertising at the least."
• "prices are a bit OTT for a 2 year old at £5.75"
• "It's a bit pricey at the weekend £14 for a 2 and 4 year old."
• "over priced! very dirty! they charge parents during vacation breaks!"
• "Whats this new thing where places charge for adults??? £1.50 to sit there and watch my kid, scam artists."
• "Weekend prices are extortionate! £15 for a 4 year old and a 2 year old."
• "My children enjoyed jump, I paid for a 2 hr session and didn't know that you're only allowed 2 hrs in the car park, I arrived 5 minutes before my time and got out of the car park 8 minutes after my time so 13 minutes altogether and received a £100 parking fine."